Jr. Customer Success Manager (Remote) - Process Street

About Process Street

Process Street is a San Francisco-based startup building an AI software and compliance operations platform. We empower customers to build, document, automate, and track recurring workflows, ensuring their businesses run smoothly, enforce standards, and prove compliance. With over 3,000 global customers and backing from Accel, Salesforce, and Atlassian, we are dedicated to making recurring work fun, fast, and faultless.

Our Culture

We champion a healthy, collaborative remote culture that values flexibility. Our team, spread across 9 time zones, thrives on asynchronous communication, autonomy, and ownership. We foster strong human connections through regular virtual coffee chats, games, and storytelling.

If you're entrepreneurial and seek an environment that values impact, ownership, and flexibility, we encourage you to apply.

Where and When You'll Work

This is a fully remote role open to candidates based outside of the United States. You will primarily work US business hours, focusing on Pacific Time (PT), with flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an excellent early-career opportunity to grow in Customer Success alongside an experienced team. While prior CSM experience isn't required, a genuine passion for working with people, problem-solving, and understanding business operations is essential. You'll be instrumental in helping our customers derive maximum value from our platform, guiding them from implementation to significant growth.

What You'll Do

• Build trusted relationships with customers, understanding their unique operations and goals.
• Guide new customers through implementation, onboarding, and training.
• Support existing customers by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.
• Contribute to support resources like in-product guides, webinars, and our Help Center.
• Collaborate with other departments to integrate customer feedback into the product roadmap and strategy.
• Identify and creatively act on expansion and referral opportunities.
• Track key metrics such as churn, time to first value, and Net Promoter Score.
• Experiment with new strategies, tools, and AI to enhance customer and personal productivity.
• Uphold our core value of "Delighting Customers."

About You

• Customer Experience: You have prior direct customer or client-facing experience and enjoy it.
• Startup Mindset: You come from a startup, entrepreneurial, or build-it-yourself background, demonstrating scrappiness, resourcefulness, and comfort with ambiguity.
• Self-Starter: You are goal-driven and proactive, setting outcomes and pursuing them independently.
• Strategic & Creative Thinker: You identify opportunities, think outside the box, and actively pursue them.
• Relationship Builder: You are genuinely excited to connect with people, understand their businesses, and help them improve.
• AI & Tool Experimenter: You actively use AI and automation, are curious about technology, and apply this energy to helping customers build innovative workflows.
• Learner & Helper: You are energized by new ways of working and bring a positive attitude that uplifts others.
• Excellent Communicator: You possess strong written and verbal communication skills, essential for our distributed team.

Our Benefits

• Unlimited PTO Policy: Encouraging 3-4 weeks of vacation plus holidays, with a company-wide week off in December.
• Social Time: Regular virtual coffee chats, games, storytelling, and optional house tours to foster connections.
• Generous Health Insurance: For US employees and their families.
• Equity: For all full-time roles.
• Impact: A chance to shape how companies worldwide operate through no-code automation.

We believe in growth and encourage applications from all backgrounds. If this role excites you, please apply. Process Street is an equal opportunity employer.