Support Engineer (APAC - Weekends)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. GitHub Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage if you have experience with testing.

Requirements

• Experience: 3+ years of experience providing developer support to technical customers.
• Database Knowledge: Proficient in SQL (ideally PostgreSQL). Comfortable with complex SQL queries. Database administration experience is a plus.
• Communication: Excellent communication skills and fluency in English.
• Systems & Tools: Skilled in using Linux/Unix operating systems, the command line, and working with GitHub Issues/Discussions.
• Education: Degree in Computer Science is a plus.
• Bonus Points: Familiarity with popular JavaScript frameworks like React, Vue, Svelte, and experience with Node.js.

Timezones & Logistics

• Permanent full-time position working four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC.
• Position covers Friday through Monday based on UTC shift hours.
• Primarily seeking candidates located in Southeast Asia or India time zones.

What We Offer

• Fully Remote: Work from anywhere with a co-working allowance or WeWork membership provided.
• Equity (ESOP): Share in the company's growth with equity ownership.
• Tech Allowance: Budget to set up your ideal work environment.
• Health Benefits: 100% health insurance coverage for employees and 80% for dependents globally.
• Annual Off-Sites: Yearly all-company gathering in a new city.
• Flexible Work: Asynchronous operation with trust in managing your own time.
• Professional Development: Annual education allowance for courses, books, and conferences.