Solution Consultant - RainFocus

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market.

About the Role

As a team member of the RainFocus Client Success organization, the Solution Consultant (SC) is critical to driving post-sale client implementations at RainFocus. As a member of a team, the SC is responsible for working alongside the Solution Architect to consult on platform configuration best practices, drive requirements, design and configure solutions, and educate our clients on the implemented RainFocus toolset.

We need collaborative, energetic team members who are capable of becoming experts in RainFocus products and industry best practices, and who work well within small, focused teams. Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train, and build consulting skill sets with their peers.

Responsibilities

Technical

• Become an expert in the RainFocus platform
• Train client admins on RainFocus tools and processes as necessary
• Configure the RainFocus platform

Analysis & Business Acumen

• Work with clients to identify business requirements and workflows
• Facilitate holistic system design and architecture workshops
• Identify platform configuration requirements
• Identify and mitigate risks to achieve implementation success

Domain & Industry Knowledge

• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices

Communication

• Document requirements, solution designs, and testing plans
• Provide regular updates on milestones and tasks to project managers
• Provide project managers with level-of-effort estimates
• Communicate issues and risks to project managers and leadership
• Lead solution project calls and demos with clients

Organization

• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes, and templates

Qualifications

• 2–7+ years of software implementation experience (7+ years for Sr. Solution Consultants)
• SaaS solutions delivery experience through platform configuration, not custom development
• Experience implementing SaaS platforms for enterprise-level clients, including gathering and documenting complex requirements, configurations, and integrations
• Proven success in creating efficiencies through process design, including outlining and measuring adoption (internal and client-facing)
• Ability to think strategically to ensure solutions support business goals
• Proven track record in delivering innovative and creative solutions
• Ability to work independently, problem-solve, and improvise
• Consistent performance under pressure
• Superior written and verbal communication skills
• HTML, CSS, SQL, and JSON experience is optional but preferred
• Ability to travel domestically or internationally up to 20%