Technical Account Manager - Rithum

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings, and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Technical Account Manager (TAM), you are responsible for providing technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. Working closely with Client Success Managers, you will translate client objectives into technical solutions, support channel implementations, optimize platform performance, and resolve technical challenges. You will combine technical knowledge, project management, and client partnership skills to help clients effectively use Rithum’s platform and achieve their business goals.

At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Client & Technical Account Management

• Serve as a consistent technical point of contact and trusted advisor for assigned clients, managing day-to-day activities and ensuring timely execution through ownership and cross-functional collaboration.
• Develop and execute channel implementation plans aligned with channel requirements, client objectives, and Rithum platform capabilities.
• Provide technical guidance that helps clients overcome challenges, adopt Rithum solutions, and realize value from the platform.
• Build trusted relationships with client technical and business stakeholders, translating technical concepts and requirements for varied audiences.

Platform Optimization & Issue Resolution

• Execute optimization strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization.
• Conduct technical reviews to identify opportunities for improved platform performance, adoption, and operational efficiency.
• Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with Product, Engineering, Client Success, and Client Success Engineering.
• Maintain strong knowledge of Rithum platform functionality, channel requirements, data flows, and emerging capabilities.
• Support feature adoption, technical roadmap discussions, and client feedback loops.

Collaboration, AI & Continuous Improvement

• Bridge communication between client technical teams and internal stakeholders to ensure shared understanding, clear ownership, and effective execution.
• Use AI-enabled tools to accelerate analysis, troubleshooting, documentation, research, and routine workflows while applying appropriate judgment and validation.
• Identify opportunities to improve personal and team efficiency through AI, automation, and repeatable technical processes.
• Contribute technical knowledge, documentation, and learnings that strengthen team practices and the client experience.
• Maintain case discipline in Rithum's CRM, recording work performed, decisions made, and effort against cases so that client reporting, service-level tracking, and scope management remain accurate.
• Participate in team cadences, including pod stand-ups and team meetings, contributing account context, escalations, and blockers that require cross-functional visibility.

Qualifications

Minimum Qualifications

• 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer, preferably within a B2B SaaS environment.
• Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts.
• Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders.
• Strong proficiency using Excel and experience with Salesforce, JIRA, or similar workflow and project-tracking tools.
• Demonstrated ability to use AI-enabled tools, such as Microsoft Copilot, to improve productivity, analysis, problem-solving, or documentation, with an ongoing interest in emerging technologies.
• Strong analytical and problem-solving skills, including root cause analysis and issue resolution.
• Strong verbal and written communication skills.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

Preferred Qualifications

• Bachelor’s degree in business, engineering, computer science, or a related field.
• 3+ years of relevant experience in technical account management, solutions engineering, implementation, or a related discipline.
• Experience with e-commerce, retail technology, marketplaces, or product data platforms.
• Familiarity with SaaS deployment models and scalable system design.
• Experience working in cross-functional environments supporting enterprise or strategic clients.

Travel Required

• Up to 10%

Compensation & Benefits

• Base Pay Range: $60,000 - $100,000 per year
• Discretionary Bonus: Expected 10% of annual base salary
• Medical, dental, and vision benefits with affordable health care plans and company HSA contributions starting on Day 1
• 6% 401(k) match
• 20 days Paid Time Off, 9 company-paid holidays, 2 paid floating holidays, 7 paid sick days, 2 wellness days, and 1 paid volunteer day (PTO increases with tenure)
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• $65/month remote work stipend for internet
• Access to Calm app, EAP, tuition assistance, and charitable contribution match