Senior Customer Success Manager - Specright

Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.

Role Overview

Specright is looking for a Senior Customer Success Manager to drive customer adoption and success within a defined set of strategic customers. This individual should be comfortable consulting with and negotiating with C-level executives, backed by a strong understanding of their business objectives. Key to this role is articulating value, inspiring stakeholders, and selling the future of Specright to encourage adoption and expansion. As a trusted advisor and coach, the Senior Customer Success Manager determines how Specright’s product can be effectively applied to support the achievement of a company's strategic business goals.

Key Responsibilities

• Develop a trusted advisor relationship with customer executive sponsors to align activities with the customer's business strategy and maximize solution value.
• Establish and oversee adoption, training, and best practice development to continually drive ROI for customers.
• Facilitate the development of a user community across Specright customers to share best practices and lessons learned.
• Identify growth opportunities and collaborate with sales teams to drive renewals, account growth, and retention.
• Assess customer requirements, adoption levels, and corporate structures to optimize rollouts.
• Drive ongoing feature enablement across accounts.
• Disseminate application and vertical best practices.

Preferred Experience

• 5+ years of relevant work experience in Customer Success or Account Management.
• Experience in SaaS account management or strategy consulting is a plus.
• Proven ability to navigate complex enterprise organizations effectively.
• Experience delivering executive-level presentations.
• Track record of managing large, complex SaaS project implementations.
• Excellent written, verbal, and presentation skills.

About Specright

We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company that promotes an open and flat organization focused on collaboration, sharing ideas, and continuous innovation.