Customer Support Specialist - Bilingual (Spanish)

At Roofr, we're obsessed with our customers. We started by building essential sales tools like aerial roof measurements and digital sales proposals, and expanded into a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform.

We’re growing and looking for a motivated, customer-focused team member to join our Customer Support team! As a bilingual (English + Spanish) Customer Support Specialist, you'll be the frontline of our customer support efforts, providing assistance and resolving inquiries with professionalism and care.

What You'll Do

• Deliver high-quality customer support primarily via live interactions on phone and chat channels in both English and Spanish.
• Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on exceptional service.
• Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements.
• Track and update support tickets and activities in our CRM.
• Work closely with our Sales, Customer Success, Onboarding, and Product teams to ensure an outstanding customer journey.
• Bring innovation and creativity to the role with a balanced focus on both quality and efficiency.

What You'll Bring to the Role

• 1–3 years of bilingual customer support experience.
• Excellent communication and creative problem-solving skills.
• Experience interacting with a high daily volume of customers by phone, email, and chat.
• Experience in a fast-paced startup environment is a big plus.
• Experience with Intercom is a plus.

Who You Are

• A bilingual (English and Spanish) Customer Support Specialist.
• You communicate with confidence and patience.
• You're innovative and solution-oriented.
• You're passionate about helping others.
• You’re naturally curious and proactive about learning.
• You’re energized by frequent product launches and enhancements.
• You thrive in a fast-paced environment and seek growth opportunities.
• You sweat the details.

Work Hours & Schedule

• Start times of approximately 12 PM EST / 9 AM PST to 1 PM EST / 10 AM PST, with some flexibility based on team needs.
• Holiday coverage is required as part of a rotating schedule; partial weekend coverage may be requested.
• Schedules are provided in advance.