Astrology Chat Operator - Ruby Labs

About Ruby Labs

Ruby Labs is a tech company that creates and operates innovative consumer products across health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products.

About the Role

We are looking for a Chat Operator to join our team of dedicated, professional Personal Guides who can deliver high-quality Astrology, Palmistry, and Tarot readings to our clients.

This role is ideal for someone passionate about helping those who seek guidance and answers to life’s big questions through a variety of divination techniques.

Schedule & Shift Details:

• Full-time position working 5 days per week (must include every Saturday and Sunday)
• Hours of work: 09:00 - 17:00 GMT

Key Responsibilities

• Provide astrologically and grammatically correct written responses to client questions in English.
• Provide engaging and informative readings to clients purchasing live video calls in English.
• Prepare short video and voice messages in response to client questions, appearing on camera comfortably.
• Adhere to all ethical rules and company standards as laid out by management.
• Meet all targets in relation to response times and message volumes.
• Perform additional duties and contribute to ad-hoc projects aligned with Chat Ops Team objectives.
• Assign incoming messages to the Chat Ops team and cover for team members over weekends.

Qualifications

• Excellent standard of spoken and written English.
• Ability to create and read natal and transit birth charts, familiar with all aspects of Astrology and predictive readings.
• Experienced in Palmistry and confident answering questions based on lines and markings.
• Experienced in reading Tarot cards using various spreads.
• Confident giving readings in writing and in person during live video calls.
• Strong computer skills, reliable internet connection, and access to a quiet space for live calls.
• Empathic, non-judgmental, and compassionate character with an ability to establish client rapport quickly.
• Accurate typing skills and the ability to condense information into short, engaging responses.
• Ability to work independently without close supervision.

Nice to Have

• Interest in or basic knowledge of numerology, synastry, dream interpretation, or other divination techniques.
• Previous professional experience giving personalized Astrology, Palmistry, or Tarot readings.
• Previous experience working fully remotely in the online entertainment sector.
• A flair for creative writing.

Location Requirements

Applicants from any country are welcome to apply as long as you are located within approximately ± 4 hours of CET (Central European Time) to ensure optimal communication during working hours.

Benefits

• Remote Work Environment: Work from anywhere within the required timezone range.
• Unlimited PTO: Unlimited paid time off to recharge.
• Paid National Holidays: Paid time off for recognized holidays.
• Company MacBook: Top-notch Apple MacBook provided to all employees who need one.
• Flexible Independent Contractor Agreement: Benefit from flexibility, tax advantages, and autonomy.

Interview Process

1. Recruiter Screening (40 minutes)
2. Final Interview (60 minutes)