Director of Professional Services, EMEA - Seeq

Seeq is seeking a Director of Professional Services, EMEA to lead our customer delivery function across Europe, the Middle East, and Africa. In this role, you will help process manufacturers convert operational priorities into deployed, adopted solutions on the Seeq Industrial AI Platform. The organization delivers outcomes across Oil & Gas, Chemicals, Pharma, Power, Semiconductors, and other process industries through implementation, integration, validation, and advisory services.

The Director owns the EMEA Professional Services strategy, operating model, and P&L, building a high-performing regional team to implement scalable customer solutions—including AI-enabled and agentic workflows—grounded in process data, domain context, and measurable business outcomes. You will standardize delivery methodologies, launch packaged offerings, and drive cross-functional alignment across Sales, Customer Success, Support, Product, and Finance.

Key Responsibilities

• Strategy & P&L Ownership: Own EMEA Professional Services strategy, operating model, sales, and P&L (bookings, revenue, margins, cash flow); deliver predictable quarterly performance.
• Team Leadership: Build and scale an EMEA organization spanning implementation, solution architecture, data engineering, AI engineering, and project/program management.
• Delivery Methodology: Establish standardized delivery methodologies and packaged offerings tailored to process industries (utilities/energy optimization, asset health, golden batch, yield/throughput, emissions monitoring, deviation/RCA, digital operator workflows).
• Forecasting & Capacity Planning: Optimize utilization, realization, attach rate, rates, and delivery mix across hiring, subcontractors, and partners.
• Pre-Sales & Deal Alignment: Partner with Sales and Solutions Consulting on scoping, SOWs, pricing, and deal reviews to improve win rates and deal quality while mitigating delivery risk (fixed-fee and T&M).
• Cross-Functional Handoffs: Collaborate with Customer Success, Support, and Product to ensure seamless handoffs, measurable adoption, and scale-out from pilot to global multi-site rollouts.
• Partner Ecosystem: Build and manage a partner ecosystem (industrial SIs, EPCs, OT vendors, regional specialists); define enablement, certifications, QA, and blended delivery models.
• Tooling & Governance: Implement and mature PS tooling and analytics (PSA, CRM, project accounting). Define and enforce delivery governance, executive steering, risk management, escalation handling, and continuous improvement playbooks.
• AI Solutions Practice: Establish delivery practices for evaluating, validating, and deploying AI-enabled solutions in process-manufacturing contexts, ensuring security, operational fit, and clear ownership.
• Executive Sponsorship: Serve as executive sponsor for strategic accounts in EMEA; represent Professional Services on the Customer Success Leadership Team.

Requirements

• 10+ years in Professional Services or Consulting for enterprise SaaS, industrial software, or AI.
• 5+ years leading multi-region or global delivery teams.
• Proven ownership of a Services Division with consistent achievement of revenue, margin, utilization, and delivery KPIs.
• Deep experience designing and governing complex delivery programs in process manufacturing, taking analytics and AI-enabled solutions from use-case discovery to enterprise-wide scale.
• Strong familiarity with process/OT data and control layers: data historians, DCS/SCADA, MES/LIMS, batch records.
• Expertise in scoping, SOWs, pricing, change control, and project accounting across greenfield and brownfield plants (on-prem, hybrid, air-gapped, and cloud deployments).
• Operational rigor with PSA/CRM and project accounting tools; data-driven approach to resourcing, pricing, and portfolio management.
• Strong cross-functional leadership and executive presence with operations, engineering, IT/OT security, and quality/compliance stakeholders.
• Experience delivering AI-enabled, advanced analytics, or agentic solutions for enterprise customers in complex industrial environments.
• Exceptional people leadership skills: recruiting, coaching, succession planning, and building inclusive, high-performance teams.

Preferred Qualifications

• Hands-on experience implementing AI-enabled or agentic workflows in process manufacturing, including operational integration, evaluation, and human-in-the-loop practices.
• Proven track record of turning custom implementations into repeatable industry solutions, templates, or partner-delivered offerings.
• Familiarity with common industrial platforms (historians, MES, advanced analytics/ML) and integration with ERP/CMMS/QMS.
• Experience scaling partner-led delivery and certification programs with industrial SIs, EPCs, and OT vendors.
• Domain breadth across upstream/midstream/downstream O&G, commodity/specialty Chemicals, and Pharma/biotech.

Work Environment & Travel

• Travel: 25–40% globally for customer engagements, partner enablement, and team leadership meetings.

Benefits

• Base Salary: £114,587
• Unlimited PTO
• Internet and mobile phone reimbursements
• Vacation bonus program
• Generous home office allowance
• Pet-friendly remote work environment