Account Manager - Client Success Team

About Subsplash

Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world—serves 14,000+ clients, creating impactful products, and delighting millions of real people every day. Subsplash is one of the fastest growing companies in the U.S. and has built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco. At the end of the day, our passion is to equip churches to make a lasting impact in our world.

Our team of 290+ mission-driven people is committed to our core values of humility, innovation, and excellence, pioneering over 30 market firsts, including the first-ever church mobile app.

Client Success Team

The Client Success Team is a key part of the Business Development Group at Subsplash. Their primary focus is partnering with clients to dream big, develop, and implement strategies that help them successfully leverage our platform to engage their audience and maximize the impact of their mission.

About the Role

As an Account Manager on the Client Success Team, you will report to the Manager of the Client Success Team. Your primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed on industry knowledge, and helping clients maximize their investment in Subsplash.

Primary position hours are 7:30 am to 4:30 pm Mon-Fri.

Your Priorities

• Build relationships with targeted clients via phone and email communication.
• Inform clients of exciting new products, features, and the value of the Subsplash platform.
• Develop innovative solutions catered to client needs.
• Help clients succeed in their utilization and implementation of Subsplash products.
• Stay educated and educate clients on industry information.

Qualifications

• 1–2 years of experience in Sales, Client Success, or Account Management.
• Experience working with small-tier clients.
• College degree required.
• Demonstrates drive for humility, innovation, and excellence.
• Motivation for sales and commitment to team mission.
• Strong oral and written communication skills.
• Proficient at prospecting and online profiling.
• Passionate about influencing, negotiation, and closing.
• Knowledgeable and enthusiastic about the technology industry.
• Technical savviness (experience with SaaS platforms, apps, analytics, data, or databases preferred).
• Customer Relationship Management (CRM) experience (Salesforce preferred).
• Willingness to travel occasionally.
• Knowledge and/or experience working in the faith sector is highly preferred.
• Knowledge of church staff roles and dynamics is a plus.

Location Requirements

This role is a 100% remote position available only to candidates residing in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.

Compensation & Benefits

• Base Salary: $50,000 – $55,000/year (Average first-year OTE ranging from $68,000 – $82,000/year)
• Paid Time Off: Accrual of 15 days in Year 1, increasing to 20 days per year on your 1-year anniversary
• Health Coverage: Medical, Dental, Vision, Short/Long-Term Disability, and Life Insurance
• Financial & Growth: 401(k) matching, professional development opportunities, top-of-the-line equipment, referral program, and parental leave