Client Training Manager - Syllo

Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. Syllo's platform is used by a wide range of legal professionals, from the largest law firms in the world to prestigious law schools.

We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and engineers. We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding.

About the Role

We are seeking a Client Training Manager to join our training department. In this role, you will own the training relationship for Syllo's largest accounts, delivering white-glove service that directly shapes retention and expansion. You will design and execute account-specific learning programs, maintain dedicated client portals, and translate usage data into actionable insights for clients. This is a senior individual contributor role at the intersection of instructional expertise and legal domain knowledge.

Key Responsibilities

• Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact for each.
• Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements.
• Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration.
• Build and maintain a dedicated client portal for each account, ensuring content is current, organized, and accessible to the right users.
• Produce monthly and quarterly learning analytics reports for clients.
• Collaborate with the Instructional Designer to ensure LMS modules reflect accounts' needs, and work with subject matter expert training leads to ensure curriculum development reflects the latest workflows.
• Capture client feedback and surface recurring pain points or feature gaps to product and client account teams.

Qualifications

Note: This is a wish list. Please apply even if you only have some of these qualifications, especially if you come from a non-traditional background.

• 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm.
• Deep familiarity with legal workflows, litigation, and eDiscovery (JD preferred).
• Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams.
• Experience designing and delivering training programs tailored to distinct audience segments.
• Comfort working with learning analytics platforms and translating data into client-facing narratives.
• Experience with LMS platforms and client portal tools.
• Strong project management skills and a track record of managing multiple accounts simultaneously.

Capabilities

• Accountability: You follow through on commitments across your accounts.
• Client Focus: You anticipate client needs and design programs that proactively address them.
• Communication: You communicate clearly and effectively with internal and external stakeholders.
• Judgment: You know when to escalate a client concern and when to solve it yourself.
• Adaptability: You tailor your approach to the account, not the other way around.

Compensation & Benefits

• Base Salary: $130,000 – $160,000 USD (with potential for higher for exceptional candidates)
• Equity included in the total compensation package
• Comprehensive benefits package