French-Speaking Customer Experience Specialist - The Flex

About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.

Position Summary

As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.

From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.

Key Responsibilities

• Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
• Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
• Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
• Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.
• Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
• Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

What We’re Looking For

• Fluency in French and English (written and spoken)
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
• Excellent communication and interpersonal skills with active listening abilities
• Strong organizational abilities and composure under pressure
• Tech-savvy and comfortable using PMS, CRM, and digital support tools
• A problem-solving mindset with empathy, patience, and meticulous attention to detail

Why Join The Flex

• Be part of the revolution: Help reshape the $4T global rental industry.
• Work with the best: Join a high-performing, supportive international team.
• Grow fast: Real career progression opportunities as we expand globally.
• Competitive compensation: Competitive pay plus performance-based incentives.
• Live flexibly: Remote-first, results-driven culture — work from anywhere.