Fundraising Implementation Specialist - Keela, Raisely

About Velora

Aplos, Raisely, and Keela have come together to form one unified company, Velora, with a shared mission: to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team dedicated to making nonprofit work easier, more impactful, and more sustainable.

Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most: making a difference.

About the Role

Eligible Locations:

• US States: CA, CO, GA, FL, ID, MD, MA, MN, NC, NV, OR, SC, TN, TX, VA, WA
• Canadian Provinces: British Columbia, Ontario, Alberta

In this role, you will be responsible for delivering fundraising-focused implementation services across both Keela and Raisely. As an integral member of the Implementation team, you’ll support customers through all stages of their journey:

• Onboarding new customers into Keela (CRM/donor management) and/or Raisely (fundraising)
• Launching new donation forms or campaigns
• Migrating and validating donor contact data, donations, and fundraising data
• Providing fundraising strategy-enabled configuration, training, and consulting to ensure customers go live successfully

You’ll build trusted relationships with customers and help them adopt best practices in fundraising operations, online giving, and donor stewardship. You’ll also partner closely with Customer Success, Sales, and Product to share feedback and improve the customer experience.

Key Responsibilities

• Work with multiple customers (40+) simultaneously to manage and implement new clients and their data across Keela and Raisely.
• Develop deep product knowledge of Keela and Raisely, staying current on new features, enhancements, and fundraising best practices.
• Lead end-to-end fundraising implementations, including donation form setup, campaign configuration, peer-to-peer/event fundraising, payment processor support, and integrations.
• Manipulate and transform data sets according to established best practices to improve customer data quality (e.g., contacts, donations, campaigns, custom fields).
• Provide consultative setup, calls, and email follow-ups to translate goals into practical system configurations.
• Manage project expectations and deliver high-quality solutions on-time and within scope.
• Act as a liaison between customers and product teams to convey fundraising-specific feedback and pain points.
• Collaborate across Services, Customer Success, and Sales to coordinate project execution and smooth handoffs.

Requirements

• 2+ years of experience in software implementation, project management, customer engagement, or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis for accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech-savvy and passionate about learning and managing multiple software tools at once.
• Highly organized, self-motivated, and capable of working independently to meet deadlines.
• Demonstrated experience providing technical and customer support through email and calls.
• Excellent written and verbal communication skills.
• Collaborative team player and proactive problem-solver.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.

What We Offer

• Compensation: $55,850 - $75,000 USD (US) | $61,550 - $79,650 CAD (Canada), based on skills, experience, and location.
• Paid Time Off:
  • US: Open/discretionary PTO, 11 public holidays, 2-week end-of-year shutdown, and paid sick leave.
  • Canada: 4 weeks paid leave, 11 public holidays, 2-week end-of-year shutdown, and paid sick leave.
• Remote Work: Remote-first culture—work where you're happiest within eligible locations.
• Learning & Growth: Budget for learning new skills, courses, and conference tickets.
• Health Coverage & Retirement: Robust medical, dental, vision, disability, life insurance, and a 4% retirement match.