Senior Account Manager-Customer Success - Vetcove

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors, Vetcove is a fast-growing, mission-driven company.

About the Position

As a Senior Account Manager on Vetcove’s B2B accounts team, you’ll own relationships with one or more of our largest brand partners. These are leading animal health pharmaceutical, nutraceutical, diagnostic laboratory, and prescription diet companies that rely on Vetcove for a seamless, technology-enabled supply chain.

Our partners also advertise and run campaigns on Vetcove, using our ecommerce technology, cash back campaigns, real-time loyalty measurement, visual analytics, and sales enablement tools. You’ll be their main point of contact, helping them get the most value out of our platform, working with Data Scientists to shape campaign strategy, reporting on results, and training new stakeholders.

What You’ll Do

• Act as the main point of contact for your partners’ day-to-day communication and account oversight.
• Leverage data to build strategic media plans and proposals.
• Project manage strategy implementation and campaign execution so every requirement and deadline is met.
• Generate and analyze campaign reporting, translating data into clear insights and performance recommendations.
• Lead business reviews and strategic check-ins virtually and on-site, demonstrating the value partners get from Vetcove.
• Build clear, compelling presentations that show results and recommendations.
• Set meeting agendas, send follow-ups with next steps, and keep internal and external stakeholders on track.
• Onboard new partners, train new and existing stakeholders on best practices, and address gaps proactively.
• Gather partner feedback and share it with our product team.
• Build long-term relationships so partners see Vetcove as a key part of their strategy.

What You Should Have

• Bachelor’s Degree.
• 7+ years of account management experience.
• Experience creating client-facing reports and business reviews with actionable insights.
• A talent for building concise, well-designed decks.
• Strong analytical skills and comfort working with campaign data.
• Exceptional writing, speaking, and presentation skills.
• Experience gathering and documenting client requirements and communicating them to internal teams.
• A highly organized, proactive approach and excellent process management.
• A desire to learn and help define an emerging function at a fast-growing startup.

Benefits

• 100% remote within the USA.
• Medical, Dental, and Vision Insurance.
• Automatic 401k contribution.
• Employee referral program.
• At-home office setup and equipment.
• Bi-annual company retreats.
• Open vacation policy.
• Equity.
• Monthly team events.