Technical Customer Success Manager - Doppler

Why Now

2026 has been a breakout year for Doppler. We’ve helped over 78,000 startups and enterprises manage their secrets at scale, and landed our first million-dollar customer. We've shipped some of our most exciting features yet, expanded our customer base, and sharpened our focus like never before. With a strong foundation in community, we're scaling and monetizing with ambitious goals across product, growth, sales, and hiring.

The rise of AI tooling has fundamentally expanded who and what has access to your secrets. The stakes have never been higher, and getting it wrong has real consequences. Doppler is the solution to fix this. Simple to adopt, easy to scale, and built for developers, by developers.

About Doppler

Doppler's mission is to make it easy and secure for software developers of every experience level and teams of any size to manage their app configuration and secrets.

Our team is entrepreneurial, with a bias for action. We never back down from a spirited debate and believe we are all responsible for exploring the hard questions. We value self-awareness and meaningful impact. We are open to unconventional approaches and default to zero meetings.

The Role

You will be the driving force of our customer adoption and revenue growth, serving as the primary contact for our mid-market and small-business/startup customers. Your role extends beyond traditional account management; you will lead and improve onboarding, implementation, and growth of the Doppler platform. Collaborating with Sales, Support, Product, and Finance teams, you'll ensure a seamless customer experience.

What you’ll do:

• Customer Onboarding: Lead the onboarding process for new customers and manage the post-sales experience end-to-end.
• Account Management & Growth: Build trusted advisor relationships with technical users and decision-makers, from developers to CISOs. Expand Doppler usage by identifying cross-sell and upsell opportunities.
• Product Expertise: Develop a deep understanding of Doppler’s capabilities and customer needs. Manage product requests and provide insights to the engineering team.
• Training & Technical Education: Develop and lead enablement programs. Ensure customers are educated on product features, best practices, and security principles.
• Customer Advocacy: Gather and analyze customer feedback and develop case studies.

What you’ll bring to the table:

• 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, or Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products.
• Technical acumen in understanding customer requirements, identifying blockers, and working cross-functionally.
• Proven track record in customer retention and expansion, including leading implementations, QBRs, and contract renewals.
• Excellent communication and storytelling skills to educate customers and articulate value to technical users and executives.
• Self-starter mindset with a passion for startups and fast-paced environments.
• Humble approach to knowledge gaps, unafraid to say “I don’t know.”

Salary:

$105k - $140k OTE (80-20 split)

Benefits

• Premium health insurance (medical, dental, vision)
• Guilt-free Unlimited PTO (3-week minimum strongly encouraged)
• Upward Mobility
• Learning and Development Stipend
• Wealth Advisor
• 401k
• Pregnancy & Family Leave
• Fertility & Adoption Benefits
• Equal Compensation