Implementation Operations Manager - Vida Health

About Us

At Vida, we help people get better—and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety, and depression.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down barriers to care and is trusted by Fortune 100 companies, major national payers, and large providers.

Position Overview

Vida Health is looking for an Implementation Operations Manager to join our Client Success TechOps team. You will be the technical and operational point of contact for client implementation work between Vida and our clients and vendors, owning the full lifecycle of program changes, partner changes, and new client implementations.

You will work closely with Client Success Implementation Managers, Account Managers, Data Operations teams, Clinical Operations Leads, Client Technical teams, and Vida's Product & Engineering teams to ensure new and existing clients are launched reliably, accurately, and at scale.

Responsibilities

• Execute Client Success-led initiatives including documentation of processes, action plans, and status tracking for issues, resolutions, and client questions.
• Track current and new client details as an ongoing reference source.
• Align internal stakeholders and drive progress on client-facing deliverables and issue resolutions.
• Map client data to internal schemas, run test loads, and perform QA to ensure high data quality and error-free ingestion.
• Monitor SLAs for data processing, maintain operational dashboards, and drive quick resolution of pipeline issues.
• Support file configurations, launch readiness, and platform tooling enhancements within Client Command Center.
• Onboard client files through GCS and Fivetran into dbt models, including canonical mapping, eligibility matching, and fill-rate QA.
• Load and process incoming healthcare files (labs, claims, pharmacy) via secure SFTP delivery.
• Collaborate with Engineering to validate ingestion pipelines and surface file anomalies.
• Source and align on requirements for program configuration alongside Product and Account Management stakeholders.
• Update operational tables and maintain changelogs for rule configuration changes.
• Implement billing workflows using Google Sheets, dbt, and SQL transformations.
• Configure pricing, billable items, engagement rules, and grace periods based on contract requirements.
• Validate end-to-end setup using dashboards and raw data pipelines.
• Deploy optimized program rules using custom Python scripts and Firestore.
• Partner with QA to validate member onboarding logic to ensure accurate setup.
• Coordinate with Product, Client Success, Engineering, and Analytics to ensure readiness across all launch-related workflows.
• Communicate clearly with both technical and non-technical stakeholders.
• Participate in continuous improvement efforts for tooling, templates, and SOPs.
• Serve as a liaison to key Client Success partners to enhance coordination and visibility into action plans and deliverables.
• Proactively optimize workflows to increase efficiency, reduce manual effort, and scale repeatable processes.