Client Success Partner Integration Manager - Vida Health

About Us

At Vida, we help people get better—and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety, and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches, and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress, and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida breaks down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 100 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

The Role

As a Client Success Partner Integration Manager at Vida, you will lead the end-to-end implementation of our strategic third-party benefits administration partnerships, including medical, pharmacy, TPA, and claims. You will serve as the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams, working closely with Product PMs to turn partner technical requirements into seamless client implementations. Along the way, you will manage partner-specific workflows, configurations, and timelines, and help shape Vida's ongoing business strategies and programs alongside our partners and internal teams.

This role is client-facing and calls for strong communication, relationship-building, and business judgment. You will lead cross-functional projects across Product, Engineering, Analytics, Sales, and Marketing, as well as with external partners.

Responsibilities

• Own the end-to-end implementation workstream for strategic third-party partner integrations from planning and launch through long-term partner lifecycle management.
• Maintain SOPs and the implementation playbook for partner integration; train internal teams for adherence to established standards.
• Manage ongoing partner relationships post-implementation, serving as the primary operational point of contact and driver for sustained partner growth and engagement.
• Partner closely with Vida Product PMs to inform requirements, workflow setup, and partner technical configurations.
• Support Vida commercial and strategy teams in vetting partner clients.
• Act as "the face of Vida" for partner-specific onboarding, ensuring partner and client satisfaction throughout the implementation journey.
• Monitor partner SLAs, manage ongoing escalations, and establish scalable implementation frameworks for future partner launches.
• Lead internal collaboration efforts across Product, Design, Engineering, Analytics, Sales, and Marketing to develop and implement solutions addressing partner needs.
• Understand priorities among clients, partners, and key stakeholders while identifying additional opportunities for enhancements.
• Conduct partner-level performance reviews to understand opportunities to drive scalability and growth.
• Handle additional operational responsibilities as needed.

Qualifications

• Bachelor’s Degree at a minimum.
• 5+ years of experience in account management, implementation, customer success, or partner integration, ideally within health tech or healthcare, or a background in management consulting.
• Demonstrated ability to manage cross-functional workstreams across Product, Engineering, and Client Success.
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
• Familiarity with key healthcare administration and payer processes.
• Strong project management skills, exceptional attention to detail, and comfort navigating operational ambiguity.
• Critical thinking skills, with the ability to analyze data, identify gaps and risks, and collaborate with internal and external stakeholders to implement recommendations.
• Ability to create and utilize work plans to effectively prioritize and manage multiple concurrent priorities across one or more workstreams.
• Professional written and verbal communication skills, including the ability to summarize complex information and present recommendations to leadership.
• Ability to develop and maintain leadership-level relationships internally and externally.
• Self-starter with an ownership mentality and the ability to work independently or in a team environment.
• Proficiency in web and mobile technologies, PowerPoint, and Excel.

Requirements & Authorization

• Applicants must be authorized to work in the U.S. Vida is unable to sponsor work visas for this position.
• All Vida employees must reside in and work from the U.S. (international work is prohibited).
• Employment is subject to residency in a state where Vida is currently authorized to do business.