Senior Customer Success Manager - Remote, 4-Day Work Week

About Us

Work a four-day week from anywhere for a company where people genuinely believe in what they do. Wonderlic leads the way in fair, predictive science to create a world where everyone finds and thrives in their best job—and that starts with you. We expertly combine our science-based assessment expertise with I-O psychology, machine learning, and artificial intelligence to deliver evidence-based insights that empower smarter employment decisions.

Why Wonderlic

• Work from anywhere in the United States
• Four-day work week (32 hours)
• Generous PTO plus a paid company shutdown from 12/24 to 1/1
• Comprehensive benefits including medical, dental, vision, 401(k) with matching, and paid parental leave

Overview

Wonderlic is looking for a dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space. At Wonderlic, we are on a mission to revolutionize talent solutions with our leading products, Wonderlic Select and Wonderlic Develop. This pivotal role drives revenue growth through renewals and expansion while developing successful long-term partnerships, ensuring clients derive maximum value from our offerings.

Your Impact

As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion.

What You'll Do

• Drive Growth and Retention: Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets. Cultivate strong client relationships through strategic conversations aligned with client business objectives.
• Customer Engagement: Serve as the primary point of contact for customers, representing their voice internally and ensuring smooth transitions between Sales and Customer Success. Conduct regular business reviews to assess product value realization.
• Renewal and Expansion Cycle Management: Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions. Use customer health monitoring tools to proactively identify and mitigate churn risk.
• Product and Market Expertise: Develop and maintain deep knowledge of product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
• Customer Advocacy and Feedback: Champion customer needs within the company to streamline user experience, create feedback loops with product teams, and eliminate adoption barriers.

What We're Looking For

• 5+ years of SaaS Customer Success or Account Management experience, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.).
• Proven track record of managing account portfolios, securing renewals, and driving revenue growth through upsell and cross-sell opportunities.
• Strong sales acumen with exceptional communication, negotiation, and relationship-building skills with HR and L&D decision-makers.
• Analytical skills and the ability to leverage data to guide client conversations and uncover commercial opportunities.
• Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment.
• Demonstrated background coaching or mentoring peers as a subject matter expert.

Compensation

This position offers a target total compensation (OTE) of $110,000 to $140,000, split between base salary and variable compensation.