About the Role
At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.
This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.
What You’ll Do
- Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
- Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
- Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
- Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
- Proactively identify trends in customer feedback and share insights with the product team.
- Act as the customer’s voice internally, helping shape a better product experience.
- Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.
What We’re Looking For
- 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
- Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
- Experience using support platforms like Intercom, Zendesk, or Freshdesk.
- Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
- Passion for customer experience—empathetic, patient, and proactive.
- A fast learner who thrives in a high-growth, remote-first startup environment.
Why Join Writesonic?
- Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
- Remote-first flexibility with global collaboration.
- Opportunities to grow into customer success, product, or operations roles.
- A supportive, diverse team that values learning and celebrates wins together.
Timezone overlap
UTC+8–+12
Open to
APAC
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