People Business Partner - Zapier

AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

About the Role

Zapier is looking for an intermediate to senior level People Business Partner with experience supporting GTM functions and employment standards in EMEA. You will own your portfolio end to end with support from people team partners, focusing on organizational design, workforce planning, talent reviews, manager capability, performance, and complex employee situations.

Experience advising on performance, exits, and complex employee matters across multiple EMEA countries is a core requirement. As a member of the PBP-ER Team, you will also contribute to the effectiveness of how the team works using AI-enabled systems and automation.

About You

• Experience: 5+ years of experience as an HRBP or PBP, capable of working autonomously in a global team.
• Adaptability: Experience with a varied set of client groups, unfazed by a fast-moving environment, and comfortable with ambiguity and changing priorities.
• Relationship Building: Strong credibility with experienced stakeholders to coach them through HR challenges while balancing individual and business needs.
• Strategic Thinking: Capable of being a trusted sounding board for leaders in organizational design, workforce planning, talent reviews, and change management.
• Expertise: Proven experience advising and coaching leaders on performance management, employee relations, and exits in multiple EMEA jurisdictions.
• AI-Forward: Uses AI in day-to-day work for personal productivity, sharper insights, and portfolio analysis.
• Remote Work: Works effectively in a fully remote, distributed environment across time zones.

Things You’ll Do

• Serve as the strategic People partner to leaders in Data and Product, and act as the team expert in EMEA HR Partner Experience.
• Develop deep knowledge of Zapier's market context, business strategy, and client group role to build strong relationships.
• Work directly with leaders on organizational design, setting/holding performance standards, talent reviews, and change management.
• Advise on complex people challenges with thoughtful, timely support balancing empathy, judgment, and business context.
• Drive PBP-led people processes including performance review cycles, promotions, and engagement surveys.
• Partner with Centers of Excellence to design and roll out relevant people initiatives.
• Strengthen the team's practice outside North America by partnering on EMEA employee performance cases or investigations.
• Leverage AI tooling for daily workflows and share best practices with the team.