IT Automation & Platform Engineer - Zyte

About Us

At Zyte, we eat data for breakfast, and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

The Role

Zyte is seeking an IT Automation & Platform Engineer with strong Business Systems and Automation experience to architect and operate the internal technology ecosystem that powers our global company.

This role goes beyond endpoint management and traditional IT support — it treats internal IT as an engineering discipline, with code-first automation as the default approach. You will design and operate the backbone of Zyte's internal SaaS platform, integrating systems like Salesforce, HubSpot, finance systems, HR platforms, engineering tools, and collaboration software into a coherent, automated architecture. You'll also play a key role in introducing AI-assisted and AI-driven workflows across the company.

Responsibilities

• Business Systems Engineering: Administer and integrate business-critical SaaS systems such as Salesforce, HubSpot, Zendesk, Intercom, Stripe, Chargebee, Atlassian, GitHub, and Notion.
• Engineer Internal Systems: Write code and build automation tooling using modern development environments (IDEs, CLIs, SDKs), including automation scripts in Python, Go, or similar languages, internal CLI tools, and event-driven automation pipelines.
• SaaS Integrations: Design and implement reliable, API-driven integrations between business systems, CRM automation, and data synchronization.
• Develop Internal Tools: Build tools that improve operational efficiency across teams, including onboarding/access management services, data sync services, and ChatOps tools for Slack.
• AI Integration: Identify opportunities to use modern AI technologies to automate or augment internal operations, such as AI-powered internal support assistants, LLM-driven knowledge retrieval, and automated ticket triage.
• IT Golden Path: Create automated and developer-friendly workflows for employees, including onboarding/offboarding pipelines, identity provisioning, and self-service automation.
• IT Service Management: Serve as the ultimate level of IT support for end-users, emphasizing root-cause analysis and a person-first philosophy.
• Security & Compliance: Ensure continuous adherence to ISO frameworks, implement endpoint security via MDM (JumpCloud), and enforce Zero Trust architecture principles.

Requirements

• 8+ years in IT Engineering, Systems Engineering, Business Systems Engineering, or Platform Engineering, including 3+ years in a senior role owning internal business systems and automation at a SaaS/tech company.
• Strong scripting and programming ability in Python, Go, Bash, and Node.js.
• Solid experience operating GCP & AWS environments (VPCs, IAM roles, EC2/S3).
• Experience working with external APIs (REST, GraphQL, OAuth, webhooks, SaaS SDKs).
• Deep working knowledge of macOS and Linux environments.
• Experience implementing and managing SSO/SAML/SCIM provisioning, identity lifecycle automation, and Zero Trust access models.
• Experience supporting or passing security and compliance audits (ISO 27001, SOC2, GDPR).
• Experience working in remote-first or globally distributed environments.

Preferred Skills

• Experience experimenting with AI-driven automation (LLM APIs, AI copilots, semantic search).
• Familiarity with Docker/Kubernetes for running internal IT microservices.
• SRE mindset applying SLIs/SLOs to internal IT services.

Benefits

• Total Flexibility: 100% remote work.
• Innovation Culture: Encouraged hacking of internal processes and automation.
• Cutting-edge tech stack.