French Bilingual - Implementation Project Manager

"Stepping into the Implementations Team Lead role has been an incredibly rewarding experience in my career. It’s a position that has truly helped me grow—both professionally and personally. The role fosters collaboration, encourages continuous learning, and is backed by an incredibly supportive and focused team. If you're looking for a leadership opportunity where you're empowered to make an impact and surrounded by people who lift each other up, I would absolutely recommend this role!"

— Britnee Themann, Team Lead, Implementations

As a Bilingual (French / English) Implementation Project Manager at Absorb LMS, you will be the main point of contact, guide, and educator for clients, ensuring a seamless transition to our LMS. You will drive client success by sharing expert knowledge, offering best practice guidance, troubleshooting implementation hurdles, and overseeing the complete rollout of Absorb LMS.

What You'll Do

• Own the software implementation process (average duration of 8 weeks) for new clients end-to-end via phone, email, and virtual meetings.
• Gather and document requirements, confirm project scope, and collaborate with clients to develop achievable timelines and program goals.
• Act as a client partner and liaison for cross-departmental collaboration and resource management.
• Support and implement additional products and integrations such as RESTful APIs, CRM/HRM integrations, and more.
• Provide in-depth training on Absorb LMS, including best practices and workflows customized to each client’s needs.
• Manage a portfolio of projects, maintaining high quality while coordinating multiple projects simultaneously.

What You'll Bring

• Bilingual proficiency in French and English with strong written and verbal communication skills in both languages is required.
• 4+ years of experience in client onboarding, software implementation, and project management.
• Previous software training or adult training experience.
• Understanding of basic online and SaaS (Software as a Service) concepts.
• Proven time management skills and a project-oriented mindset.

Preferred Qualifications

• Previous LMS admin or training experience.
• Knowledge of the adult learning and E-learning industry.
• PMP certification or formal project management experience.
• Experience working with data import tools.

Technologies We Use

• Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, Gong

What We Offer

• Fully remote-first work environment with flexible arrangements 🏡
• Comprehensive Health and Wellness benefits, including medical, dental, retirement savings programs, and eligibility for two bonus plans 🧘
• Generous time off 🌴
• New hire equipment allowance and monthly flex allowance 📦
• Continuous career growth and internal mobility opportunities 🌱
• Employee-driven DE&I programs 🫶

About Absorb LMS

Absorb Software is a leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, Absorb delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.