Zuora System Specialist - Absorb LMS

"What makes Absorb special is how genuinely we show up for each other. You’ll find smart, kind people who collaborate without ego, celebrate wins together, and step in quickly when someone needs support. That energy, paired with a shared drive to build something meaningful, is what makes this team such a great place to grow."
— Kim Jorgensen, Senior Manager – Billings and Accounts Payable Operations

At Absorb, we believe great systems create great experiences. As our Billing Systems Specialist, you'll play a key role in ensuring the technology behind our quote-to-cash process is accurate, scalable, and seamless. Sitting at the intersection of Salesforce, Zuora, Finance, and Sales, you'll own and optimize the systems that power our SaaS subscription business—from pricing and quoting to invoicing, renewals, and revenue operations.

If you're energized by solving complex business challenges, improving processes through automation, and serving as the go-to expert for billing systems, this is an opportunity to make a meaningful impact in a high-growth, collaborative environment.

What You'll Do

• Own and optimize Zuora Billing, including product catalog management, pricing, subscriptions, invoicing, and payment processes.
• Manage and troubleshoot the Salesforce–Zuora integration to ensure accurate data flow across the quote-to-cash lifecycle.
• Improve billing operations through automation, process enhancements, and data quality initiatives that reduce manual effort.
• Partner closely with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities.
• Serve as the billing systems expert, resolving complex issues and collaborating with Sales, Customer Success, Support, and Finance teams.
• Analyze billing data, monitor system performance, and identify trends, risks, and opportunities for operational improvement.

What You'll Bring

• Hands-on Zuora Billing experience — product catalog management, SKU configuration, workflow automation, subscription amendments, and reporting.
• Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ.
• Strong grasp of SaaS subscription billing concepts — ARR, MRR, proration, amendments, and co-terming.
• Familiarity with quote-to-cash processes and where the handoffs between Sales, Finance, and Systems live.
• Analytical mindset with a focus on continuous improvement and efficiency.
• Comfort working across business and technical stakeholders — able to communicate effectively with both executive leadership and technical administrators.

Technologies We Use

• Zuora
• Salesforce
• Jira
• Freshservice
• Copilot
• Claude
• ChatGPT

What We Offer

• Fully remote-first work with flexible work arrangements
• Comprehensive health and wellness benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, and comprehensive medical and dental coverage
• New Hire Equipment Allowance and monthly Flex Allowance to support your setup
• Endless opportunity for career growth and internal mobility
• Employee-driven DE&I programs

About Absorb LMS

Absorb Software is a global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation.

AI @ Absorb

We take an AI-first approach to unlock human potential, drive impact, and scale better outcomes. We explore new tools and experiment to redefine what's possible, investing in your skills every step of the way.