Presales Consultant - Ada

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless.

Established in 2016, Ada has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

About the Role

We're seeking a Presales Consultant to join our North American Solutions Consulting team and be the technical voice in some of Ada's most important deals. You'll partner with our Account Managers and Account Executives to run discovery with customer service leaders, uncover operational bottlenecks, and showcase working demos built in Ada across chat, email, and voice.

This is a hands-on role where you will design automation-first solutions for complex deals, help clients see where generative AI fits their business, and collaborate closely with Product and Engineering teams.

Outcomes

• Take full technical ownership of a North American book of Account Managers and Account Executives within your first quarter, from first discovery call through technical scoping.
• Win deals with custom, prospect-branded demos of Ada across chat, email, and voice, while building reusable demo assets for the wider team.
• Lead technical evaluations and proofs of concept that turn interested buyers into confident customers.
• Set every closed deal up for a fast launch with a clear technical scoping handoff to our Professional Services team.
• Own the technical answers to RFPs and security questionnaires on your deals.
• Grow technical win rate, influenced pipeline, and closed ARR across your book, funneling recurring product feedback to Product and Engineering.

About You

• 3-5 years of experience in presales, solutions consulting, or presales engineering.
• Proven track record of winning deals by communicating value and differentiation.
• Strong understanding of AI technologies, including LLMs and generative models, and their business applications.
• Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies.
• Exceptional communication, storytelling, and relationship-building skills.

Benefits & Perks

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Dedicated support resources for you and your loved ones.
• Flexible Work Schedule: Balance your work and personal life effectively.
• Remote-First Environment: Options to work from home or visit a local hub.
• Learning & Development Budget: Invest in your long-term growth and skills.
• Work from Home Budget: Equipping you with the tools and support for remote work.
• Cutting-Edge AI Tools: Work with top-tier AI stacks and gain hands-on experience with LLMs.