People Operations Partner - Alpaca

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. We serve hundreds of financial institutions across 40 countries with our institutional-grade APIs, totaling over 10 million brokerage accounts.

We are a dynamic team of 400+ globally distributed members working from the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond.

Your Role

We’re looking for a People Operations Partner to be a reliable, high-touch operator for our global workforce. You’ll own the day-to-day People Ops engine (onboarding, offboarding, employee lifecycle transactions, data quality, and employee support) while also stretching into employee relations support and cross-functional People projects.

This is a hands-on, execution-first role: roughly 70% core People Operations and 30% adjacent work (employee relations support, analytics, systems, and special projects).

What You'll Do

• Employee Lifecycle Management: Process a high volume of employee lifecycle work such as onboarding, offboarding, transfers, job/comp changes, and related requests. Coordinate cross-functional follow-through so employees and managers get timely, high-quality support.
• Global Support: Partner with employees and leaders across regions and time zones. Execute global People processes while navigating local nuances so support feels consistent and locally aware.
• Benefits Administration: Provide benefits support where needed, including answering employee questions, helping with enrollments or life event changes, and coordinating with vendors or specialists on more complex issues.
• Data Integrity: Maintain accurate, audit-ready employee files and HRIS records. Flag data gaps, process breaks, and compliance risks early, and help keep the People tech stack running smoothly.
• Triage & Support: Triage employee and manager questions on policies, processes, benefits, and systems. Know when to resolve it yourself, when to loop in Benefits/Payroll/Legal/IT, and when to escalate.
• Reporting & Analytics: Pull and clean reports from the HRIS and adjacent systems (headcount, starters/leavers, tenure, and other people metrics). Help maintain dashboards and turn raw data into clear, usable summaries for the People team and leadership.
• Special Projects: Support high-impact People initiatives: HRIS/ATS improvements, workflow redesign, policy rollouts, audit prep, and other cross-functional projects.
• AI & Automation: Look for practical ways to use AI and automation to reduce manual work (FAQs, documentation, reporting, request triage, process mapping) while staying thoughtful about privacy, accuracy, and employee trust.

What We're Looking For

Required

• Experience: 1–3 years in People Operations, HR Operations, HR Coordinator/Generalist, or a closely related role.
• Lifecycle Operations: Experience supporting the employee lifecycle (onboarding, offboarding, and day-to-day HR transactions).
• Global Mindset: Comfort working with a global or multi-country workforce, or clear evidence you can learn local nuances quickly and operate across time zones.
• Execution Skills: Strong attention to detail, organization, and follow-through in a high-volume environment.
• Communication: Clear, professional written and verbal communication including with employees and managers.
• Discretion: High level of discretion with confidential employee information.
• Tech Savvy: Confidence in spreadsheets (Excel or Google Sheets) and HR systems; able to pull reports, spot data issues, and keep records clean.
• Service Mindset: You default to helpful, calm, and reliable, even when volume is high.

Nice to Have

• Hands-on experience with modern HRIS platforms such as HiBob, Rippling, Workday, BambooHR, or similar.
• Exposure to employee relations (intake, documentation, case tracking, or supporting investigations).
• Experience supporting employee benefits (questions, enrollments, life events, or vendor coordination).
• Experience supporting systems or process projects (HRIS implementation, workflow redesign, audit, or policy rollout).
• Genuine interest in AI and how it can improve People operations (tools, prompts, automation, documentation).
• Startup, high-growth, or similarly fast-paced experience.
• Experience in a remote or multi-entity environment.

Benefits & Perks

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card