Mid-Market Implementation Specialist (German Speaking)

Hi! I'm Daryl, and I'm the Manager of High Touch (Mid-Market) Implementations at Ashby. One of my favorite things about this team is that we're the first real proof point for a new customer; from day 1, we get the hands-on opportunity to show them why they made the right call switching to Ashby.

The Ashby team has grown rapidly over the last few years, and we're not slowing down: we added more than 2,100 new customers in the last year alone and now support over 5,000 customers, with ARR growing much faster than 100% year over year. We're expecting similarly fast growth this year, and every one of those new customers needs a thoughtful implementation to actually get value out of Ashby.

The Role

We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands-on implementation projects for B2B SaaS customers. You'll own each implementation from the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the customer!

Six months in, success looks like carrying a full book of 15-20 active implementations, running each customer relationship on your own, independently solving complex configuration and workflow challenges, and handling the normal bumps without the rest of your book slipping. It also means you're starting to make things better beyond your own accounts: finding process or documentation gaps and fixing them, and feeding real customer feedback back to our Product team.

Responsibilities

• Managing 15-20 active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer's project plan from handoff through go-live.
• Developing a deep understanding of our product's inner workings to effectively troubleshoot and advise customers.
• Advising on best practices for similar customers, challenging assumptions, and recommending configurations and workflows that balance customer needs with implementation best practices.
• Partnering closely with cross-functional teams, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues.

Requirements

• Fluent in German.
• 5+ years of experience in a customer-facing role, with the majority focused on leading full-cycle B2B SaaS implementations.
• Proven track record successfully managing concurrent mid-market implementation projects without compromising quality, customer experience, or timelines.
• Experience operating with real autonomy to own implementation project plans end-to-end.
• Comfortable getting into the weeds of complex, multi-module software and building genuine fluency.
• Resourceful problem-solving skills when facing undocumented scenarios.
• Data-driven and detail-oriented approach to coaching customers through unfamiliar territory.

Interview Process

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with the Manager of High Touch Implementations
• 60 min - Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist
• Final Round:
  • 30 min - Cross-Functional Interview with Head of Professional Services
  • 30 min - Product Complexity Interview with VP of Customer Success
  • 30 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a CSM
  • 10 min - Closing Questions with Hiring Manager

Benefits

• Competitive compensation.
• 10-year exercise window for stock options.
• Unlimited PTO (four weeks recommended per year).
• Generous equipment, software, and office furniture budget.
• $100/month education budget with major items (like conferences) covered with manager approval.