Manager, Technical Account Management - Huntress

About Huntress

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team dedicated to making enterprise-grade cybersecurity accessible to businesses of all sizes. We protect over 6M endpoints and 17M identities worldwide through our in-house technology and 24/7 human-led Security Operations Center (SOC).

The Role

As the Manager of Technical Account Management, you will lead the team responsible for driving partner value post-sale. You will build an outcome-obsessed team focused on rapid deployment, product adoption, retention, and growth. You will act as a coach, removing blockers and ensuring your team delivers consultative, high-impact support.

Responsibilities

• Team Leadership: Coach and develop a team of Technical Account Managers (TAMs) through clear expectations and regular feedback.
• Operational Excellence: Set rhythms and standards for deployment, partner health, and retention.
• Consultative Guidance: Ensure TAMs provide technical troubleshooting and maximize platform value for partners.
• Cross-functional Collaboration: Partner with Sales, Support, Product, and Marketing to improve the partner experience.
• AI Integration: Utilize AI to build repeatable workflows for account reviews, summaries, and coaching.
• Culture: Reinforce a culture of accountability, execution, and customer impact.

What You Bring

• 6+ years of experience in Technical Account Management, pre-sales, or customer success.
• Strong cybersecurity background with the ability to translate technical concepts for various stakeholders.
• 3+ years of experience leading or coaching technical, customer-facing professionals.
• Excellent presentation skills for audiences ranging from technical staff to C-level executives.
• Strong organizational skills and a bias toward action.
• Experience using AI tools to improve workflow efficiency and decision-making.

What We Offer

• 100% remote work environment.
• Competitive medical, dental, and vision benefits.
• 401(k) with 5% contribution.
• 12 weeks of paid parental leave.
• Generous PTO policy.
• Stock options for all full-time employees.
• $500 home office reimbursement.
• $75/month digital/internet reimbursement.
• Annual professional development allowance.
• Access to BetterUp for personal and professional coaching.