Global Account Director, Payment Partnerships - WooCommerce

About Automattic & WooCommerce

Automattic, the global leader in publishing, messaging, and commerce software, is building the operating system for the open web. Our goal is to democratize publishing, messaging, and commerce so anyone with a story can tell it, and anyone with a product can sell it. With deep roots in WordPress powering 43% of the web, our brands include WooCommerce, WordPress VIP, Parse.ly, Texts.com, and Beeper.

Over four million online stores run on WooCommerce, accounting for 34% of all online stores globally. Automattic is a fully distributed, remote-first company with 1,500+ employees operating across the globe with asynchronous communication at its core.

About the Role

The Global Account Director, Payment Partnerships, is a senior commercial leader accountable for one of WooCommerce's most strategically significant partner relationships: a $100M ARR partnership with a mandate to deliver 30% year-over-year growth.

This is a high-visibility, high-ownership role operating at the intersection of executive relationship management, commercial strategy, and cross-functional execution. You will own the full strategic and commercial lifecycle of this partnership, building trusted connections from C-suite executives to technical working teams.

What You Will Do

Partnership Ownership & Revenue Growth

• Own and grow a $100M ARR strategic partnership, delivering a minimum of 30% year-over-year growth through disciplined pipeline development, commercial expansion, and joint go-to-market execution.
• Develop, maintain, and execute a rolling multi-year strategic partnership plan that aligns WooCommerce's roadmap and capabilities with the partner's commercial objectives and market position.
• Identify, scope, and close expansion opportunities—including new geographies, product lines, merchant segments, and revenue-share structures—that unlock mutual value.
• Define and track commercial KPIs, milestones, and leading indicators reflecting partnership health and trajectory.

Executive & Stakeholder Relationship Management

• Build and sustain deep, trusted relationships across all levels of the partner organization, from C-suite and VP-level sponsors to operational and technical teams.
• Serve as the primary executive point of contact for the partner, driving QBRs, annual planning sessions, and escalation resolution.
• Act as the single accountable internal owner for the partnership, managing stakeholders across product, engineering, marketing, legal, finance, and operations.
• Proactively manage partner satisfaction, anticipate friction points, and resolve issues before they become relationship risks.

Strategic Planning & Multi-Year Execution

• Lead the development and ongoing refinement of a comprehensive multi-year joint business plan, including growth targets, investment requirements, capability milestones, and market expansion priorities.
• Build and present compelling business cases to senior WooCommerce leadership to secure resources, budget, and organizational commitment.
• Translate high-level strategic goals into phased, actionable execution plans while driving accountability across internal teams.
• Implement structured frameworks for ongoing partner evaluation using competitive analysis, industry benchmarks, and financial modeling.

Global Payments Landscape & Capability Intelligence

• Maintain a deep, current understanding of the global payments ecosystem—including acquiring, PSPs, alternative payment methods, payment network rules, interchange economics, and bank transfer cost structures.
• Actively monitor the market for emerging payment technologies, capabilities, and competitive dynamics to enhance merchant value proposition and optimize cost structures.
• Apply technical fluency in payment capabilities to assess integration feasibility, validate business cases, and ensure commercial terms align with operational realities.
• Translate payment capability gaps and merchant needs into concrete partnership priorities with product and engineering.

Global Growth & Go-to-Market

• Drive global partnership growth by identifying and activating opportunities across geographies, adapting strategy to local market dynamics.
• Collaborate with marketing, product, and sales teams to execute joint go-to-market initiatives, including co-selling, co-marketing, and merchant acquisition programs.
• Represent WooCommerce's strategic interests in commercial negotiations, contract renewals, and partnership expansions.

Operational Excellence

• Establish and maintain robust reporting mechanisms to track partnership performance, commercial outcomes, and strategic milestones.
• Build scalable processes and frameworks enabling efficient collaboration between WooCommerce and the partner across geographies and functions.
• Manage contract amendments, commercial reviews, and renegotiations with rigor and commercial discipline.

What You Bring

• 10+ years of experience in strategic partnerships, global account management, or commercial leadership within the payments industry (merchant services, acquiring, or PSPs).
• Proven track record of growing strategic partnerships at scale ($50M+ ARR), consistently delivering against aggressive revenue targets.
• Deep domain knowledge of payment economics, including interchange structures, bank transfer costs, payment network rules, and pricing dynamics.
• Strong technical fluency in payment capabilities: able to assess integration feasibility and translate technical concepts into commercial terms.
• Exceptional executive presence and communication skills, with proven ability to build trust and influence at the C-suite level.
• Strong analytical & financial modeling skills, including business case development, competitive analysis, and ROI presentation.
• Cross-functional leadership skills to mobilize product, engineering, legal, finance, and marketing teams without direct authority.
• Experience managing multi-year joint business plans and translating long-range strategy into structured execution.
• Comfort in remote-first environments operating asynchronously across multiple time zones.
• Experience managing global partnerships across multiple geographies is strongly preferred.

Location & Compensation

• Role Location: Remote (US-based candidates only).
• Salary Range: $105,000 – $215,000 USD.