Senior Partner Manager, Enterprise - Automattic

Automattic for Agencies, the agency partnerships division of Automattic, is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue.

As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption. This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners. You will use your extensive experience as a Partner Manager to drive partner development, renewals, and seek new opportunities within an account.

Responsibilities

• Drive sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
• Build and maintain strong relationships with a book of Premier partners, supporting partners through their whole journey from onboarding to expansion.
• Develop and execute high-impact strategies for partner retention, net revenue retention (NRR), and partner growth.
• Represent Automattic and build awareness of our products and services in partner organizations via a one-to-many approach.
• Communicate frequently with key stakeholders within WordPress VIP and other business units regarding partner relationships.
• Become the agency’s trusted advisor, helping them build strong WordPress VIP practices, deliver successful projects, and scale.
• Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
• Collaborate cross-functionally with internal and external teams including Marketing, Sales/CS, Product, and Executive Leadership.
• Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events.
• Gather partner feedback to continuously improve products, services, and the overall partnership experience.
• Stay informed about industry trends, competitor activities, and market developments to refine partnership strategies.

Requirements

• 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).
• Expertise in managing a high-volume portfolio of partners while meeting or exceeding Net Revenue Retention (NRR) and growth goals.
• Experience working with Global System Integrator / System Integrator (GSI/SI) organizations to build, maintain, and scale technology practices.
• Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders.
• Outstanding written and verbal communication skills with dynamic presentation abilities.
• Deep familiarity with Automattic’s brands and product suite within the WordPress ecosystem, as well as third-party agency tools.
• Ability to grasp and communicate technical concepts effectively to both technical and non-technical audiences.
• Willingness and ability to travel domestically and internationally for partner events and WordCamps.
• Location / Timezone: Deep experience in the North American market and availability to work consistently in a North American time zone.

Compensation & Benefits

• Salary Range: $125,000 – $180,000 USD base + commission (paid in local currency).
• Fully remote work setup with an open vacation policy.