Risk Analyst II - Boulevard

About Boulevard

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspas, barbershops, and more.

About the Role

Integrated payments processing is a core component of Boulevard’s industry-leading business management platform. Processing over $3B annually and growing fast, we have ambitious goals for our payments business and are looking for a Risk Analyst to help review and approve merchant applications, monitor customer transactions for potential risk, and handle payments-related customer escalations.

The Risk Analyst II conducts the reviews of new merchants as they are onboarded to ensure compliance with our internal policies, our processors' guidelines, card brand rules, and federal regulations. They also make recommendations for enhancements that will streamline the underwriting process and improve the merchant experience.

What You'll Do

• Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-Money Laundering (AML) rules.
• Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards.
• Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed.
• Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits.
• Manage inquiries and requests from customers, partners, and internal teams.
• Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters.

What You'll Need to Thrive

• Education: High School Diploma minimum, Bachelor's degree preferred.
• Experience: 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support, and/or fraud/risk management.
• Technical Skills: Proficiency with Microsoft Office Suite/Google Workspace (especially Excel/Sheets). Experience with SQL, Tableau, or Sigma is a plus.
• Industry Knowledge: Familiarity with merchant processing platforms, card brand rules (Visa, Mastercard, etc.), and awareness of PCI compliance.
• Analytical Skills: Strong analytical skills, attention to detail, research capabilities, and the ability to read and understand credit card processing statements.
• Communication: Comfortable reaching out to customers directly via email or phone calls to review merchant application details and relay complex findings.
• Work Ethic: Autonomous work ethic, comfortable in a digitally connected, remote environment.

Benefits & Perks

• Compensation: Competitive base pay ($101,000 - $119,000) plus performance bonus eligibility.
• Equity: Equity participation for all full-time employees.
• Healthcare: Comprehensive medical coverage (up to 100% employee premium coverage and 75% dependent coverage) plus an annual $1,200 HSA employer contribution for eligible plans.
• Insurance: 100% covered dental, vision, life, and disability insurance.
• Parental Leave: 12 weeks of fully paid U.S. parental leave.
• Time Off: Flexible paid time off plus 10 U.S. company holidays.
• Home Office Support: $200 home office setup allowance and a $50 monthly WFH reimbursement.
• Wellness: $200 quarterly Boulevard Bucks to prioritize your well-being, plus One Medical membership and an Employee Assistant Program.