Our Mission and Opportunity

Early education is a critical determinant of childhood outcomes, a vital support for working families, and a $175B market underserved by modern technology. Brightwheel is the largest, fastest-growing, and most loved platform in early education, trusted by millions of educators and families daily. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

You're a curious, methodical problem solver who finds satisfaction in bringing order to chaotic systems. You are fluent in go-to-market language, energized by a good puzzle, and committed to finding the right answer, not just the fast one.

You will thrive here if you:

• Dive into details and aren't satisfied until you understand how records connect and why.
• Take ownership of the entire job, including unglamorous parts like edge cases, documentation, and handoff.
• Move quickly and make defensible calls with imperfect information, documenting your reasoning for others to review.

What You'll Do

• Map how contact and account records relate across our proprietary database and Salesforce, tracing long chains of linked records to determine which ones describe the same center.
• Consolidate related records into a single, trusted center record that answers four key questions: is it an active customer, churned, closed lost, or a cold lead; who owns it today; and which product does it use.
• Validate every center you build and assign a confidence level, enabling Sales to trust data immediately or identify what needs human review.
• Utilize Google Sheets, SQL where beneficial, and AI tools to work at scale, discerning where automated output requires human verification.
• Document the patterns, edge cases, and decision rules you discover, transforming them into a repeatable process for the team to run after your contract ends.
• Surface the root causes of data problems to Operations and Product to ensure bad data is fixed at its source.

What You've Done

• Worked with go-to-market data such as lead lists, account and contact records, lifecycle stages, territories, or ownership, and can speak fluently about churn, closed lost, and cold leads.
• Cleaned, deduplicated, or reconciled messy records across more than one system, and can explain the logic used to decide what matches.
• Built advanced Google Sheets workflows (lookups, array formulas, pivots, query functions, or scripts) to handle large volumes of data.
• Analyzed data in aggregate to find root causes and themes, not only to fix individual records.
• Documented a process clearly enough that someone else could run it.

What Sets You Apart

• You've built, or meaningfully contributed to, an entity resolution or data consolidation system that transformed a messy database into a usable one.
• You write SQL to query, join, and validate data across sources.
• You've used AI to classify or enrich records, and you built a way to check its accuracy.
• You know the Salesforce data model, including how accounts, contacts, and opportunities relate.

Technology

Salesforce, Brightwheel's proprietary database, Google Sheets (advanced), SQL (nice to have), and AI tools for classification and enrichment.