Sales Compensation Operations Specialist - Brightwheel

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

You'll thrive here if you:

• Like being in the work. A full queue of comp questions is something to clear, not something to delegate.
• Dig into the details until you understand exactly why a number is what it is. "The AI said so" and "it looks about right" don't satisfy you.
• Use AI across everything you do: formulas, data comparisons, record lookups, drafting replies. You know where it's reliable and where you need to check it yourself.
• Own problems end to end, from diagnosis and fix through verification and the message back to the person who raised it.
• Care about the people on the other side of the ticket. A rep's commission is their paycheck.
• Get better every month: you notice patterns in your work and raise them, so the same issue doesn't keep coming back.

What You'll Do

• Work the comp question queue hands-on every day. Diagnose missing deals, target corrections, and headcount and revenue discrepancies; resolve what you can directly; route the rest to Systems, Analytics, or Accounting with evidence; and close the loop.
• Run the monthly turnover for sales comp trackers: build each new month, refresh rosters, load targets, multipliers, and accelerator thresholds, and QA formula and roll-up integrity before managers and reps see anything. Check payout-affecting items yourself.
• Monitor automated daily data-health alerts, investigate every warning or failure to root cause, and verify the fix after the next refresh.
• Investigate the Salesforce data issues that break comp credit (duplicate records, wiped dates, miscoded fields), using AI and SQL to speed up investigation. File and track system tickets, and keep a log of defect patterns.
• Apply mid-month roster changes (prorated targets for exits, transfers, promotions, leave returns, and time off) according to documented policies, double-checking each one.
• Keep rep self-serve tools current, including payout calculators, deal-status lookup, and chatbot. Flag where AI tools get answers wrong to resolve them.

What You've Done

• 2+ years in a recurring, accuracy-critical operations role: commissions or incentive ops, payroll, billing or revenue ops, finance ops, or similar reconciliation-heavy work.
• Owned a high-volume request queue or ticket intake with internal customers and response-time expectations.
• Used AI tools (Claude, ChatGPT, Gemini, Copilot, or similar) regularly for day-to-day analysis, formulas, lookups, and drafting.
• Worked hands-on in large, formula-heavy spreadsheets (Google Sheets or Excel) and debugged someone else's model.
• Reconciled data between a CRM or system of record (Salesforce, NetSuite, HubSpot, or similar) and downstream reports, explaining discrepancies.
• Worked remotely with teams in different time zones, communicating primarily in writing.

What Sets You Apart

• Direct experience administering sales commissions or variable pay plans.
• Experience building simple AI workflows or automations (custom GPT, Claude Project, Apps Script, or Zapier flow) to reduce repetitive tasks.
• SQL (or AI-assisted SQL) against a data warehouse.
• Experience writing or updating SOPs followed by cross-functional teams.

Technology

• Claude (connectors to Salesforce, Redshift, Slack, and Google Drive)
• Google Sheets and Apps Script
• Salesforce
• SQL / Redshift
• Sigma (BI)
• Slack
• Rippling