Client SaaS Implementation Lead - Businessolver

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The Role

This role acts as the primary point of contact for a variety of large-scale clients during the discovery phase of a client’s onboarding experience. You will gather, analyze, and document business requirements across all areas of our platform with both clients and vendors.

Key Responsibilities

• Serves as the main point of contact both internally and externally for onboarding strategic planning, client relationship management, and definition of client requirements for all Businessolver service offerings.
• Leads discovery sessions that result in detailed business requirements for clients.
• Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery.
• Assesses and mitigates risk within the scope of project discovery.
• Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery.
• Actively participates in business development and increases revenue opportunities.
• Demonstrates initiative and drive within a fast-paced environment.

What You Need to Make the Cut

• 10+ years of proven experience in benefit administration SaaS implementation.
• Bachelor's degree preferred.
• Health & welfare benefits administration, consulting, client onboarding, or IT consulting experience is a plus.
• Strong quantitative and analytical skills.
• Strong written and oral communication skills.
• Ability to work within tight delivery timeframes.
• Fluency with MS Office tools, including Access, Project, and Visio.
• Experience leading multiple strategic, complex projects simultaneously with successful results (scope, schedule, and budget).
• Experience defining and documenting processes, and driving continuous improvement to processes via process measurement and metrics.