Senior Manager, Revenue Operations - Camunda

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. Fully remote and global, we are transforming into an AI-first organisation, built on our own platform.

We're seeking a strategic and operationally excellent Senior Compensation Operations Manager to own the design, implementation, and governance of our enterprise sales compensation program. This senior-level individual contributor role reports to the VP of Revenue Operations and serves as the architect and steward of compensation strategy across our diverse go-to-market organization.

What You Will Do

Compensation Strategy & Design

• Own the strategic design of annual sales compensation programs for all eligible roles and adjust for market conditions, competitive landscape, and business priorities.
• Benchmark compensation against market data and peer software companies; conduct pay equity analysis and recommend adjustments to ensure competitiveness and fairness.
• Design commission structures, accelerators, quotas, and incentive mechanics that drive desired sales behaviors and align with revenue goals.
• Design and own SPIFF and other incentive programs outside of the official incentive plan.
• Lead cross-functional design reviews with Sales, Finance, and executive leadership to validate programs before launch.

Program Implementation & Operations

• Manage the end-to-end program launch calendar; coordinate cross-functional efforts and communicate timelines, changes, and deadlines to stakeholders.
• Build and maintain the primary source of truth for all compensation program documentation, including plan documents, commission schedules, quota assignments, and policy guidelines.
• Configure compensation programs in Xactly and SFDC; validate data integrity, test calculations, and ensure system configurations reflect approved plan design.
• Develop training materials and lead training sessions for sales teams on compensation plan mechanics, commission calculations, and incentive rules.

Governance & Compliance

• Ensure compensation programs comply with applicable laws, regulations, and company policies across all geographies where we operate.
• Manage exceptions, disputes, and appeals related to commissions, quotas, and incentive payouts; work with VP RevOps, Finance and HR to resolve efficiently and fairly.
• Maintain audit trails and documentation for all material compensation decisions and changes.

Analytics & Reporting

• Build dashboards and reports to monitor role-based performance metrics, compensation spend, payout distributions, plan attainment, and ROI on incentive investments, including SPIFF reporting metrics.
• Conduct post-program analysis and deliver insights to leadership on plan effectiveness.
• Recommend program adjustments mid-year based on market shifts, business performance, and feedback from sales leaders.

Cross-functional Collaboration

• Partner with VP of RevOps to align compensation with business strategy and sales priorities; maintain regular feedback loops with Sales Leaders.
• Work directly with Commission Accounting on attainment data, payouts, calculations and discrepancies.
• Collaborate with Finance on budgeting, forecasting, and year-end reporting of incentive spend.
• Work with People Operations on equity, total rewards strategy, and talent retention initiatives.
• Communicate compensation strategy and changes to the broader organization with clarity and confidence.

What You Will Bring to the Role

Required Qualifications

• 8+ years of progressive experience in sales compensation, incentive design, or related revenue operations roles (within software, SaaS, or enterprise sales environments preferred).
• Demonstrated expertise in designing and managing compensation programs for multiple sales roles and structures.
• Advanced proficiency with sales compensation platforms (Xactly, Anaplan, SAP SuccessFactors, or equivalent); strong data analysis and Excel skills.
• Deep understanding of CRM systems (Salesforce preferred) and comfort configuring objects, fields, and reporting for incentive programs.
• Strong project management and cross-functional collaboration skills; ability to influence without authority and manage competing priorities.
• Excellent communication and presentation skills; comfort translating complex compensation concepts for diverse audiences.
• Meticulous attention to detail; strong analytical and problem-solving abilities.
• Familiarity with GDPR, CCPA, and other employment law considerations affecting compensation.

Preferred Qualifications

• Experience managing compensation programs across multiple geographic regions with different regulatory requirements.
• Background in financial analysis, FP&A, or accounting.
• Exposure to Customer Success, Services, or other non-traditional sales comp models.
• Certification in compensation (e.g., WorldatWork CECP, GRP) or related HR disciplines.
• Experience at a high-growth or publicly traded software company.