Fund Operations Associate, Custody - True Link Financial

About True Link Financial

We are a profitable, mission-driven fintech company building financial solutions for people whose needs go unmet by traditional institutions – people with disabilities, older adults, and people in recovery, and the families and professionals who care for them. We get to wake up every day knowing our work has a profound impact on our customers' lives, and we run the business with the discipline to keep doing it for the long haul. That track record has earned us a spot on the Forbes Fintech 50 and the Inc. 5000 list of America's fastest-growing companies for the last two years.

At True Link, our clients rely on us to deliver reliable, secure, and thoughtful support for critical financial functions. As a Fund Operations Associate - Custody, you'll play an essential role in making that happen every day.

You'll own the daily disbursement and payment processing pipeline for our pooled trusts: funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests. The work runs on firm daily cutoffs and is supported by a layered review process, so accuracy and consistency matter more than speed alone. This is a collaborative role where you'll work across teams to support our mission and help improve the financial lives of the people who count on us.

What You’ll Do

• Prepare and reconcile daily disbursement funding ahead of morning cutoffs
• Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate
• Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking
• Review daily bank reconciliation summaries and resolve errored items
• Calculate and assess weekly fees for an assigned group of organizations
• Action stop payment and redeposit requests with our banking partners and log them for tracking
• Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed
• Partner with internal teams to keep daily operations on schedule
• Identify and recommend workflow improvements that increase efficiency and reduce risk
• Support ad-hoc projects as needed across the team

Who You Are

• 1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
• Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently
• Familiar with ACH, wires, and check processing; NACHA file experience is a plus
• Strong analytical problem-solver who proactively identifies issues and works toward effective solutions
• Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance
• Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking their output
• Effective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clients
• Deadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environment
• Self-motivated, take ownership of your work, and value contributing to a collaborative, mission-driven team
• Guided by sound judgement when escalating and resolving problems independently

Benefits & Perks

• Comprehensive health, dental, and vision coverage
• Paid parental leave
• 12 paid holidays each year plus a generous vacation package
• Dedicated professional development budget
• Supportive, distributed work environment with occasional optional in-person team get-togethers