Technical Account Manager - DACH

About the Role

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale.

Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.

What You'll Be Doing

• Primary Technical Contact: Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey.
• Adoption Planning: Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success.
• Technical Guidance: Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations.
• Risk Mitigation: Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally.
• Cross-Functional Collaboration: Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to drive measurable customer outcomes at scale.
• On-Site Engagement: Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives.

Nice to Haves

• Experience in enterprise automation, business process management (BPM), process orchestration, or robotic process automation (RPA).
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.).
• Familiarity with Camunda products.

What We Have to Offer

Compensation & Equity

• Competitive Salary: Salary ranges are location-based. If you are based in Germany or Austria, you will be hired via Remote.com, and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
• Equity: We offer equity through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

• Remote & Flexible: Work from anywhere with a home office budget, co-working space support, and flexible time off.
• In-Person Connection: Annual Kickoff events (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets for local gatherings.
• Health & Wellbeing: Locally tailored healthcare, Modern Health for mental wellbeing, and a Live Well Lifestyle Spending Account (LSA) scaling to €1,000 annually from 2027.
• Financial Security: Retirement and pension plans (with company contributions where applicable), plus life and disability insurance.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning (courses, certifications, books, etc.).