Technical Account Manager - LATAM

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be navigate technical challenges, provide expert guidance, and ensure smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams.

What You Will Do

• Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey.
• Guide the creation and execution of tailored technical adoption plans designed to maximize business outcomes and ensure long-term success.
• Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders—from onboarding through ongoing operations.
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally.
• Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to drive measurable customer outcomes at scale.
• Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives.

What You Will Bring to the Role

• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software.
• Demonstrated technical expertise: hands-on experience with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks.
• Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes).
• A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences.
• Strategic problem-solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations.
• Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods).

Nice to Haves

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.).
• Familiarity with Camunda products.

What We Have to Offer

• Equity: Virtual Stock Option Plan (VSOP) equity offerings.
• Remote & Flexible Work: Work from anywhere with a home office budget, co-working space support, and flexible time off.
• In-Person Connection: Annual company kickoffs, team offsites, and local gathering budgets.
• Health & Wellbeing: Locally tailored healthcare, Modern Health mental wellbeing support, and Live Well Lifestyle Spending Account (LSA).
• Financial Security: Retirement and pension plans (with company contributions) plus life and disability insurance where relevant.
• Professional Growth: Up to $1,000 / €1,000 / £1,000 per year for self-driven learning, certifications, courses, and books.