Cloud Professional Services Manager - Canonical

About the Role

As a Cloud Professional Services Manager (Field Engineering Manager) at Canonical, you will lead a team of cloud solutions architects helping customers implement open-source solutions across public clouds and on-premise data centers. You will bridge the gap between technical engineering and customer success, ensuring high-quality delivery of solutions like Kubernetes, OpenStack, Ceph, and MLops platforms.

Key Responsibilities

• Team Leadership: Lead, coach, and mentor a team of engineers ranging from graduate to senior levels.
• Technical Oversight: Act as a hands-on leader who can troubleshoot technical issues and participate in technical presales conversations.
• Operational Excellence: Implement disciplined engineering processes, measure team health, and manage project progress.
• Stakeholder Management: Represent your team and products to partners, customers, and internal leadership.
• Career Development: Provide career guidance and foster talent growth within your team.

What We Are Looking For

• Technical Expertise: Strong knowledge of cloud computing (Kubernetes, OpenStack, AWS, GCP, Azure, Ceph) and Linux/networking.
• Presales Experience: Proven ability to provide technical advice during the sales process.
• Leadership: Demonstrated track record of leading, coaching, and mentoring engineering teams.
• Communication: Excellent verbal and written English skills.
• Mindset: Dynamic, organized, and passionate about open-source technology.
• Education: Exceptional academic track record.
• Travel: Willingness to travel up to 25% for internal events and customer meetings.

Preferred Qualifications

• Proficiency in Python.
• Fluency in Spanish or French.
• Experience collaborating with external partners and providing feedback for engineering roadmaps.

Benefits

• Distributed work environment with twice-yearly in-person sprints.
• 40 days annual leave (including public holidays).
• $2,000 annual personal learning and development budget.
• Performance-driven annual bonus and regular compensation reviews.
• Comprehensive maternity/paternity leave and Employee Assistance Programme.
• Travel perks including Priority Pass and long-haul upgrades.