Senior People Operations Business Partner - CareMessage

About CareMessage

CareMessage is a social enterprise and the largest patient engagement platform for low-income populations in the United States. We deliver personalized health education and care coordination through text messaging — reaching patients where they already are, in the language they speak, at the moments that matter most. Unlike technology built for large health systems and adapted down, CareMessage is designed from the ground up for organizations serving low-income, historically marginalized communities.

Why Join Us

At CareMessage, our mission is clear: improve health equity for low-income populations across the United States. Every role connects directly to that purpose.

Our ideal team members:

• Deliver meaningful, measurable results
• Invest in their teammates and build trust
• Seek feedback and continually grow
• Stay steady and solutions-oriented in ambiguity
• Lead with integrity and responsibility
• Communicate with clarity and empathy

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About the Role

As our Senior People Operations Business Partner, your job is coaching managers to build teams that do their best work. From hiring to developing, coaching, and offboarding, you partner with managers and teammates to ensure a successful journey. You are also someone teammates can approach directly for guidance regarding career progression, benefits, or sensitive issues.

You will report to our Director of People Operations and work cross-functionally across all departments.

What You Will Do

Help Managers Hire Well

• Review open roles before posting to ensure role scope, level, and budget alignment.
• Maintain applicant tracking system workflows for a consistent candidate experience and efficient interviewer coordination.
• Identify and resolve friction points in the hiring pipeline.
• Coordinate seamless handoffs between recruiting partners, hiring managers, and the People team.

Coach Managers Through Performance and Growth Conversations

• Partner with managers on performance conversations, calibration preparation, and career framework application.
• Coach managers to independently lead performance and development conversations.
• Facilitate continuous career conversations across departments driven by teammates.
• Identify cross-departmental management patterns and propose systemic solutions.

Run the Performance Management Process

• Own the end-to-end review cycle mechanics: timelines, templates, manager communications, and completion.
• Structure and facilitate calibration sessions driven by documented evidence.
• Maintain accurate and defensible promotion and performance records.
• Report on review cycle health, metrics, and areas for improvement.

Own Employee Relations Casework

• Manage cases end-to-end with discretion, fairness, and prompt resolution.
• Handle sensitive and confidential information across all lifecycle stages.
• Escalate complex issues to People Ops leadership early and proactively.

Own the Teammate Lifecycle

• Manage new teammate onboarding through the first 90 days in coordination with IT and hiring managers.
• Manage compassionate, thorough offboarding workflows and clean administrative handoffs.
• Support engagement programs, surveys, wellness initiatives, and benefit utilization.
• Maintain audit-ready lifecycle documentation.

What You Will Achieve

• First 30 Days: Learn internal frameworks, manager toolkits, partner handoffs, observe role reviews, and connect with key managers.
• By 60 Days: Own role and system reviews independently, take on employee relations casework, and organize lifecycle documentation.
• By 90 Days: Independently lead the Performance Management Program and teammate lifecycle operations across all departments.

What You Will Bring

• Prior experience holding HR business partner or People Operations responsibility at multiple organizations, including employee relations casework.
• Proven ability to manage complete programs end-to-end with firm timelines and dependencies.
• Strong coaching mindset focused on upskilling managers rather than making decisions for them.
• Absolute discretion when handling sensitive information.
• Strong proactive problem identification skills across hiring, reviews, and onboarding.
• Ability to balance team needs with broader organizational priorities.
• Commitment to CareMessage's social mission and health equity focus.

What We Offer

• Equal Pay: Role-level compensation parity regardless of geographical location
• Time Off: 18 paid company holidays (including mid-year and end-of-year week breaks), 15 days PTO, and 9 wellness days
• Sabbatical: 1-month (20 working days) paid sabbatical after 4 years of service and every 4 years thereafter
• Parental Leave: Paid parental leave for biological and adopted children
• Healthcare: Comprehensive medical, dental, and vision insurance for employees and dependents
• Accounts & Coverage: HSA, FSA, plus short- and long-term disability insurance
• Wellness Stipend: $100 annual wellness budget for physical, emotional, and mental health resources
• Perks: PerkSpot discount program access