Customer Success Manager - EMEA

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers.

What you'll do

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices.
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we're looking for

• 5+ years experience in enterprise, customer-facing roles collaborating with both technical and business teams (Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
• Relevant domain knowledge in one or more areas: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle.
• Strategic and proactive mindset with full ownership of a customer portfolio and a high level of autonomy.
• Entrepreneurial mindset with experience building new processes or practices to serve customers.
• Strong commitment to continuous personal and professional development.
• Driven, high emotional intelligence, and strong priority management skills.
• Strongly Preferred: Previous early-stage startup experience, passion for technology & cybersecurity, and relevant hands-on technical experience (cloud computing environments, containers, Linux, security infrastructure, etc.).

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet costs.
• Equity: Receive stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise your options.
• 100% Covered Health Insurance: 100% coverage for health, vision, and dental insurance premiums for you and your dependents.
• Flexible Time Off: Take the time you need to recharge and reset.
• 18 Weeks Paid Parental Leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.