Senior Customer Success Manager, Enterprise - East

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The Role, in a Nutshell

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What You’ll Do

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. Collaborate cross-functionally and influence internal teams toward customer needs.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What We're Looking For

• 5+ years experience in enterprise, customer-facing roles collaborating with both technical and business teams (Customer Success, Professional Services, Technical Account Management, or a combination of those plus Sales, Solutions Engineering, or Technical Support).
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• Strategic and proactive mindset with full ownership of a customer portfolio and a high level of autonomy.
• Ability to handle key decisions for customer outcomes, executive escalations, and conflict de-escalation.
• An entrepreneurial mindset to build new processes or practices to best serve customers.
• Demonstrates a strong commitment to continuous personal and professional development.
• Driven, high emotional intelligence, and strong priority management skills.

Strongly Preferred

• Previous early-stage startup experience.
• Passion for technology & cybersecurity.
• Relevant hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle.

Compensation & Benefits

• Base Salary: Up to $160,000 base salary + bonus.
• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet costs.
• Equity: Receive stock options upon hire and promotion, with secondary offerings and 10 years to exercise your options.
• Health Insurance: 100% coverage of health, vision, and dental insurance premiums for you and your dependents.
• Flexible Time Off: Take the time you need to recharge and reset.
• Paid Parental Leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.