Senior Customer Success Manager - Germany

Chainguard is the trusted source for open source software security. By delivering hardened, secure, and production-ready builds of open source software and AI tools, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global leaders like Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

About the Role

As a Customer Success Manager at Chainguard, you will serve as the primary post-sales point of contact for enterprise customers across Germany. You will lead customer engagements spanning onboarding, implementation, and adoption, partnering closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver value and drive customer outcomes.

What You'll Do

• Success Planning & Value Creation: Partner with customers, pre-sales, and post-sales teams to define goals, challenges, and requirements. Lead change management for large-scale rollouts and support the business value realization cycle.
• Customer Advocacy: Act as the voice of the customer internally, collaborating with cross-functional teams to advocate for customer needs and influence product direction.
• Issue Management: Work alongside Technical Support and Customer Engineering teams to ensure timely resolution of customer issues and escalations.
• Product Expertise: Develop hands-on technical knowledge of Chainguard solutions and stay informed on industry trends, best practices, and security principles.
• Training & Education: Coordinate with customers and the internal education team to ensure user enablement on product features and security standards.
• Account Management: Build strong relationships with key stakeholders from engineers to CISOs. Partner with Sales to manage renewals, identify expansion opportunities, and mitigate churn risks.

What We're Looking For

• 5+ years of experience in enterprise, customer-facing technical roles (Customer Success, Professional Services, Technical Account Management, Solutions Engineering, or Technical Support).
• Relevant domain experience in one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
• Strategic mindset with high autonomy to manage customer portfolios, de-risk escalations, and collaborate with C-suite executives.
• Entrepreneurial mindset with a track record of building new processes or practices.
• Strong emotional intelligence, priority management, and communication skills.

Preferred Qualifications

• Previous experience at an early-stage, fast-growing tech startup.
• Hands-on technical experience with cloud environments (AWS, GCP, Azure), containers, or Linux.
• Passion for technology and cybersecurity.

Benefits & Culture

• Flexible & Remote-First Culture: Remote work environment with monthly stipends for coworking spaces, phone, and internet costs, plus team meetups and bi-annual destination summits.
• Equity Options: Stock option grants upon hire and promotion with a 10-year exercise window.
• 100% Covered Health Insurance: Fully covered health, dental, and vision insurance premiums for you and your dependents.
• Flexible Time Off: Unlimited PTO to ensure you rest and recharge.
• Paid Parental Leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.