Staff Customer Success Manager, Majors (Financial Services) - Chainguard

Chainguard is the trusted source for open source, providing hardened, secure, and production-ready builds of essential software for engineers and AI agents. We help organizations build faster, stay compliant, and eliminate risk, serving Fortune 500 enterprises and global industry leaders.

The Role

As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. This is a high-touch, consultative role with an intentionally smaller book of business, allowing you to invest deeply in each account and position Chainguard as a strategic partner.

In this role, you will collaborate closely with Solutions Architects, Technical Support, Product Management, and Sales. Solutions Architects will manage technical implementation, allowing you to focus on business outcomes, relationship depth, and long-term account health.

What You'll Do

• Strategic Account Management: Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly.
• Customer Onboarding and Success Planning: Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects on technical implementation, ensuring business and technical workstreams remain coordinated.
• Executive Engagement: Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to involve Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions.
• Renewal and Expansion: Work closely with sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.
• Customer Advocacy: Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts.
• Issue Management: Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the Solutions Architect manages technical resolution.

What We're Looking For

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Relevant backgrounds include Customer Success, Strategic Account Management, or Consulting.
• Demonstrated ability to operate as a strategic business partner, understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value.
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions.
• Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you must speak credibly to business and security outcomes in these areas.
• High autonomy: You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit.
• Strong executive presence and communication skills, both written and verbal.
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

Strongly Preferred

• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs.
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries.
• Previous early-stage startup experience.

If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is focused on hiring individuals with unique backgrounds, perspectives, and experiences.

Compensation

Up to $200K base salary (plus bonus).

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family
• Paid parental leave

Our Values

• We are customer obsessed: We focus on delivering solutions that create value and make our customers' lives better.
• We have a bias for intentional action: We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work): We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions: We're transparent with decisions to empower team members to make well-informed decisions.