Senior Manager, Marketing & Revenue Operations - ChartHop

About ChartHop

• Our Team: Remote-first team of builders, connected to a vision to make people teams and companies more successful through connected data, transparency, and AI.
• Our Values: Fast, inclusive, transparent, optimistic, all-in.
• Our Product: ChartHop is the AI-first people platform. Our roots are in analytics and planning, helping people teams model org structures, manage compensation, and plan for growth. We've expanded into a full people operations suite covering HRIS, performance management, engagement, and real-time org analytics.

About the Role

We’re looking for a strategic, hands-on operator to own how ChartHop’s go-to-market engine runs. As we consolidate onto HubSpot as our combined sales and marketing CRM, this person will build the systems, data foundation, and reporting that let marketing and sales operate from a single source of truth, and turn that data into insight leaders can act on.

This is a rare blend of marketing operations depth and revenue operations acumen. You’ll be equally comfortable architecting a lead lifecycle, cleaning up messy data, and building funnel analytics that tell sales leaders exactly where pipeline is converting and why.

What You’ll Own

Marketing Operations

• Own the marketing technology stack (HubSpot and integrations), ensuring tools are configured, connected, and delivering value.
• Lead data quality, enrichment, segmentation, and governance so the team can trust and act on its data.
• Architect the lead lifecycle, routing, and SLAs.
• Run campaign operations and QA, and build workflow automation and nurture execution.
• Own attribution and full-funnel reporting as the marketing single source of truth.
• Develop dashboards and executive-level reporting.
• Serve as the GTM engineering and AI-automation champion across marketing.

Revenue Operations

• Build sales reporting and dashboards in HubSpot, expanding the single source of truth across the full go-to-market funnel.
• Deliver full-funnel conversion analytics, from SAL to SQL through each pipeline stage.
• Provide visibility at both aggregate and individual rep level to distinguish lead-quality issues from qualification and execution gaps.
• Surface trends by persona and industry to inform outbound strategy and identify coaching opportunities.
• Partner closely with sales leadership to define metrics and insights needed to drive efficiency and growth.

Cross-Functional & Strategic Mandate

• Act as connective tissue between marketing and sales, aligning both around shared definitions, data, and reporting.
• Play a lead role in project managing the Salesforce-to-HubSpot migration.
• Proactively identify process and system gaps across the funnel and drive them to resolution.

What We’re Looking For

• Deep hands-on expertise with HubSpot; experience operating it as a combined sales and marketing CRM is a strong plus (Salesforce familiarity also helpful).
• Genuinely analytical mindset, fluent in funnel and conversion data.
• Track record spanning marketing operations and revenue/sales operations.
• Comfort moving fluidly between strategy and tactical execution.
• Proactivity and ownership with strong, direct communication.
• Curiosity and a bias toward learning.
• Ability to maintain reliable overlap with US working hours.