Associate Business Analyst - Claritas Rx

Who We Are

Claritas Rx uses AI and predictive modeling to help rare disease and specialty brands remove the barriers that keep patients from accessing and staying on the treatments they need. By uniting the most complete view of the patient journey with purpose-built technologies, we predict and resolve access challenges before they disrupt care, combining advanced analytics, real-world data, AI, and CRM capabilities to increase start and refill rates, reduce abandonment, and improve brand performance.

We were named one of Inc.'s Best Workplaces in 2025 and recognized on the Inc. 5000 list for two consecutive years. We offer a fast-paced, innovative, and results-driven environment with a flexible work culture, unlimited PTO, stock options, and modern tooling.

The Position

Our Ascend® platform represents the next generation of our delivery capability—a standardized, scalable implementation model that enables faster, higher-quality client onboarding across our specialty pharmacy data ecosystem.

The Associate Business Analyst is a technical executor of the Ascend platform configuration. The top expectation of this role is the ability to lead and manage spec negotiations with data partners, ensuring inbound and outbound data file specifications align with the Ascend data model before configuration begins. This requires deep technical fluency in specialty pharmacy data structures and strong communication skills.

Working from the Configuration Blueprint produced by the Delivery Director, the Associate BA owns all data mapping, platform configuration, and internal quality assurance before client-facing testing begins. This role is primarily remote with occasional travel requirements.

Key Accountabilities

Data Partner Spec Negotiation (Primary Accountability)

• Lead spec negotiations with specialty pharmacy and data partners to align inbound/outbound file specifications with the Ascend data model.
• Review partner-submitted specifications for completeness, field-level accuracy, and model alignment; document gaps and drive resolution directly with partners.
• Negotiate field mappings, list-of-values (LOVs), file formats, and delivery cadences, escalating to Engagement Managers only when necessary.
• Validate test files against finalized specifications, maintain spec versions, and flag discrepancies before data enters the pipeline.
• Translate data partner constraints into actionable decisions (configuration vs. spec exception vs. Customer Engineering build).

Platform Configuration & Data Mapping

• Own platform configuration work: data mapping, tooling setup, business logic implementation, and front-end reporting.
• Review data specifications, proactively flagging data model mismatches prior to configuration.
• Load data into the pipeline using configuration tooling once specifications are finalized and signed off.
• Collaborate with Customer Engineering on handoffs for standard data model onboarding and custom builds.

Internal QA & Quality Standards

• Conduct internal QA testing for configuration work; advance nothing to UAT without BA sign-off.
• Track and resolve defects identified during internal QA and UAT.
• Perform quality control to ensure configurations meet acceptance criteria prior to go-live.
• Maintain QA documentation, test case frameworks, and checklists.

Escalation & Request Routing

• Determine if client requests fit standard models, require configuration adjustments, or need escalation to Product or Customer Engineering.
• Document and route non-standard requests with clear technical context.
• Perform change impact analysis on updates or non-standard requests.

Cross-Functional Coordination & Process Management

• Consult with Engagement Managers on partner specs, testing timelines, and UAT scheduling.
• Report blockers, capacity constraints, and bandwidth risks proactively.
• Facilitate schema normalization of system databases; maintain data dictionaries and file inventories.
• Write clear procedures and develop an operating playbook to support internal training as the team scales.

Who You Are

Skills & Knowledge

• Ability to lead data partner spec negotiations across multiple external partners simultaneously.
• Excellent written and oral communication to document complex data relationships clearly.
• Creative approach to operational problem-solving with high attention to detail.
• Knowledge of data management in specialty biotech, reimbursement call centers, or specialty pharmacies.
• Familiarity with healthcare data sources (transactional, clinical, behavioral) and specialty pharmacy file types (demographics, dispense, status, inventory).
• Understanding of implementation frameworks: UAT facilitation, defect triage, QA gating, and go-live readiness.

Required Qualifications

• Bachelor's degree from a 4-year university (Master's preferred).
• Relevant experience in an operations role at a biopharmaceutical manufacturer, reimbursement call center, specialty pharmacy, or data management company.
• Proficiency in Microsoft Excel and analytical tools (data comparison, conditional formulas, summary, and conversion).
• Functional knowledge of Microsoft Office suite and Business Analysis toolkits (systems development lifecycles, root cause analysis, process model documentation).
• Demonstrated ability to manage deliverables across multiple concurrent implementations.

Preferred Qualifications

• Experience with specialty pharmacy file specifications, SFTP workflows, and data onboarding.
• Background in public health, business administration, or operations research.
• Case management experience in a reimbursement call center or specialty pharmacy.
• Familiarity with project management tools (Smartsheet, JIRA, Confluence) and relational databases.

Compensation & Benefits

• Salary Range: $60,000 – $70,000 per year
• Unlimited PTO
• Stock Options
• Competitive overall benefits package
• Bi-monthly regional town hall gatherings for team connection

Candidate Protection Notice

All legitimate Claritas Rx opportunities are posted directly on ClaritasRx.com. Claritas Rx will never issue offers after a single phone call, ask for payments/fees during hiring, or send equipment via unverified third parties.