Accounting Specialist - LATAM

About Cloudbeds

At Cloudbeds, we're transforming hospitality by powering hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. We operate with a completely remote team, building AI-powered solutions to solve hoteliers' biggest challenges. Since our founding in 2012, we've been recognized for excellence, including top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500.

How You'll Make an Impact

As a Customer Support & Onboarding Specialist - Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one. This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed.

Our Onboarding & Accounting Integration Team

We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds.

What You Bring to the Team

• Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others).
• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment.
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems.
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach.
• Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance.
• Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets.
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap.

What Sets You Up for Success

• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required.
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this.
• Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region.
• Strong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily.
• Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus.
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding.
• Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically.

Bonus Skills to Stand Out

• Prior hands-on experience in hotel operations — front office, night audit, or revenue management.
• Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market.
• Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously.

What to Expect - Your Journey with Us

Cloudbeds is a team of 650+ members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans. Our diverse team speaks 30+ languages, sharing a passion for innovation and travel. We are pioneering breakthroughs in machine learning and revolutionizing how hotels operate. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Discover Our Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is an Equal Opportunity Employer that celebrates diversity. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations in the hiring process for persons with disabilities. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. For accommodation requests, please contact our HR team.