Data Center Infrastructure Management (DCIM) Administrator - Cloudflare

About the Role

We are seeking a DCIM Administrator to build and run our Data Center Infrastructure Management program. This technical role is part of the Infrastructure Operations organization, responsible for scaling and running one of the world's largest cloud networks. You will serve as the operational backbone and workflow gatekeeper for all physical changes across our global network, ensuring data accuracy and operational excellence.

Responsibilities

• Workflow Execution: Administer and manage Nlyte Workflow/Work Order processes, including issuing, tracking, and closing all physical Move, Add, and Change (MAC) tickets.
• Data Integrity: Perform daily data entry, manage automated asset discovery tools, and reconcile physical inventory against Nlyte records to guarantee 99.5%+ accuracy.
• Asset Lifecycle Management: Own the entire asset data chain from receiving through deployment and decommissioning.
• Infrastructure Scaling: Assist with CAPEX deployment and collaborate with cross-functional partners (Capacity Planning, Finance, Security).
• Vendor Management: Manage third-party vendors and contractors, ensuring SLA compliance.
• Field Support: Provide hands-on training for global technicians on Nlyte mobile tools and workflow procedures.
• Model Library Management: Maintain the Nlyte Materials Catalog with validated resource profiles (power, cooling, rack elevations).

Requirements

• 4+ years of hands-on experience in IT Asset Management or DCIM administration (Nlyte experience is a strong advantage).
• Bachelor's degree in IT, Logistics, Manufacturing, Business Administration, or equivalent practical experience.
• Proven experience managing high-volume MAC queues and enforcing process discipline in multi-site environments.
• High proficiency in physical inventory control (barcode/RFID) and data center infrastructure (server/network hardware, power, cabling).
• Advanced Excel skills (VLOOKUP, Pivot Tables) or basic SQL.
• Experience writing SOPs and providing remote training to technical teams.
• Ability to thrive in a high-velocity, hyper-growth environment.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan and Employee Stock Participation Plan.
• Flexible paid time off and parental/medical leave programs.
• Life, disability, and travel insurance.
• On-demand mental health support and Employee Assistance Program.