Infrastructure Operations Engineer - CloudLinux

About CloudLinux

CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.

Position Overview

We are looking for an Infrastructure Operations Engineer (Linux) to join the CloudLinux Infrastructure Team. Our Operations (L1) team provides access, compute resources, and internal services, operates production infrastructure, and improves recurring operational work through documentation and automation.

Ideal Candidate Profile

This job is perfect for you if you:

• Can independently troubleshoot Linux systems and networked services
• Take ownership of tickets and incidents through verified resolution or a clear escalation
• Make standard production changes safely, with rollback and post-change verification
• Communicate clearly with requesters and remote teammates
• Look for practical ways to improve recurring work through documentation and automation

Key Responsibilities

• Handle onboarding, offboarding, and access-management requests under established procedures: least privilege, proper approvals, and functional verification
• Own common Linux and infrastructure requests and incidents from triage through verified resolution or escalation to a named owner
• Execute and verify standard host provisioning and production-server changes across bare metal, private cloud, and public cloud environments; escalate exceptions
• Troubleshoot DNS and perform approved DNS and domain-management changes under established procedures
• Execute approved firewall and operating-system changes with rollback and post-change verification
• Monitor infrastructure and respond to alerts and incidents. Judge recovery by service usability rather than status pages, sending regular updates until recovery is confirmed
• Differentiate alert noise from real issues, fixing alert routing or ownership rather than silencing valid alerts
• Handle Jira requests according to agreed priorities and response times while keeping requesters informed
• Deploy standard services from approved specifications and runbooks; escalate design decisions
• Document recurring procedures for backup coverage and improve operational reviews through small automation updates

Qualifications

Must-Have

• Hands-on experience troubleshooting Linux systems in production or production-like environments (RHEL-family systems preferred)
• Working knowledge of TCP/IP, DNS, HTTP, and TLS, with the ability to isolate OS, network, and application failures
• Hands-on experience with at least one virtualization or cloud environment
• Ability to own incidents or tickets: gather evidence, prioritize by impact, communicate progress, verify recovery, and escalate with a clear hypothesis
• Experience executing standard production changes safely, including rollback and post-change verification
• Ability to read and adjust existing automation or write small Bash/Python scripts, alongside practical use of AI assistants for troubleshooting and scripting
• Clear spoken and written English for asynchronous remote work

Nice-to-Have

• Experience with OpenNebula, KVM, or other private cloud/virtualization platforms
• Familiarity with Ansible or other configuration management tools
• Familiarity with Terraform, GitLab CI, or Jenkins
• Familiarity with Git
• Familiarity with FreeIPA, LDAP, or Google Workspace administration

What We Offer

• Fully remote work with flexible hours allowing you to schedule your day from any location worldwide
• Paid 24 days of vacation per year, 10 national holidays, and unlimited sick leave
• Private medical insurance compensation
• Co-working space and gym/sports reimbursement
• Dedicated budget for education and professional development
• Innovation rewards program for patentable ideas