Customer Support Specialist - CompanyCam

About CompanyCam

CompanyCam is a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users.

CompanyCam is a fun, energetic team united by our core values of Show Up, Grow Up, and Do Good. As soon as you join our team, you'll notice that we trust our employees to do what's best for our product, customers, and team members and empower them to make the right calls.

The Role

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top-notch support? We're looking for a smart, self-motivated, empathetic, problem-solving Customer Support Specialist to join our fast-scaling Support team.

We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole.

Note: Candidates must permanently and currently reside in the United States.

What You’ll Do

• Work with users over live chat, email, SMS messages, and WhatsApp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, users' devices, and partner integrations.
• Document customer feedback for our product and engineering teams.
• Contribute to self-serve documentation for our customer knowledge base.

The Impact You’ll Have

• Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.
• Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.
• Enhancing the customer journey by contributing to external documentation to empower self-service.
• Supporting CompanyCam’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.

What You’ll Bring

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Technical savvy, with experience in troubleshooting techniques and best practices.
• Stellar communication skills, both verbal and written, alongside active listening abilities.
• Experience authoring tutorials and articles for public and internal knowledge bases (preferred).
• Experience working with support platforms like Intercom, Help Scout, Zendesk, or Salesforce (preferred).
• Strong critical thinking skills with the ability to interpret and act on resources/information.
• A continuous growth mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

• Salary: Starting range is $48,000 per year based on experience.
• Equity: Meaningful equity options included.
• Additional comprehensive company benefits.