Director of Customer Success - Compyl

About Compyl

Compyl is a fast-growing cybersecurity SaaS company redefining the GRC space and transforming how businesses approach governance, risk, and compliance. We serve mid-market and enterprise customers that demand operational excellence, continuous compliance, and real-time visibility into their risk landscape.

Backed by top-tier investors and scaling rapidly, we're on a mission to make security effortless. Joining Compyl means stepping into a forward-thinking, fast-paced environment where your work directly fuels our momentum. If you're passionate about building impactful technology and want to grow with a company shaping the future of GRC, we'd love to have you on board.

The Role

We're looking for a Director of Customer Success to build and lead the next evolution of Customer Success at Compyl. This is a foundational, high-ownership role with the opportunity to design the processes, playbooks, metrics, and team that will turn CS into a scalable, revenue-driving function. You'll build a repeatable expansion motion that helps grow NRR and customer lifetime value.

We're looking for a true zero-to-one builder, someone comfortable with ambiguity who can move seamlessly between designing the strategy, digging into customer data, joining an executive escalation, and running a renewal conversation.

What You'll Do

• Build the CS function from scratch: Define the strategy, structure, and operating model that will scale with the business.
• Own retention and growth: Improve GRR by strengthening adoption, proactively managing risk, and reducing churn, while building a disciplined expansion motion that drives NRR and customer lifetime value.
• Design customer architecture: Implement customer segmentation, health scoring, and a proactive engagement model to replace reactive, ad-hoc approaches.
• Develop playbooks: Establish onboarding, adoption, and renewal playbooks that create a consistent, scalable customer experience.
• Account management: Personally manage a portfolio of strategic accounts in the early stages, serving as a trusted advisor and escalation point.
• Tooling selection: Select and implement CS tooling (e.g., a customer success platform) to bring visibility and rigor to account health and forecasting.
• Cross-functional partnership: Partner closely with Sales on account handoffs, expansion opportunities, and renewal forecasting; partner with Product on feedback loops and roadmap input.
• Metrics & reporting: Define and report on core CS metrics (GRR, NRR, churn, customer sentiment and advocacy, expansion revenue) to executive leadership.
• Team building: Hire, build, and lead a Customer Success team as the function matures and scales.
• Voice of the customer: Represent customer feedback internally to influence product, marketing, and overall company strategy.

What We're Looking For

• Demonstrated experience building or scaling a Customer Success function from an early stage (e.g., employee #1 or #2 in CS at a prior company).
• Comprehensive experience in Customer Success, Account Management, or a related revenue-facing role in B2B SaaS.
• Track record of driving measurable improvements in net revenue retention, renewals, and expansion revenue.
• Comfort owning both strategy and execution—equally willing to build a playbook and personally run a renewal call.
• Experience evaluating, selecting, and implementing CS and CRM tooling to build visibility and processes.
• Strong analytical skills, with the ability to define metrics, build reporting, and use data to drive decisions.
• Experience in GRC SaaS preferred; candidates from adjacent SaaS categories (security, compliance, risk, audit) or practitioner-level experience in GRC/compliance are also welcome.
• Excellent executive presence and communication skills, with the ability to operate as a strategic partner to Sales, Product, and the C-suite.
• Self-starter who thrives in ambiguity and startup environments where infrastructure doesn't yet exist.

Why Join Us

• Base Salary: $170,000 to $200,000
• Performance-based bonus structure tied to retention and expansion metrics
• Meaningful equity in a fast-growing company
• Ground-floor opportunity to build and define a function core to company revenue
• Remote-first culture with flexible PTO
• Access to a highly supportive, execution-focused leadership team
• A team that values collaboration, accountability, and transparency

Equal Opportunity Statement

Compyl is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, ethnicity, sex (including gender identity, pregnancy, and sexual orientation), age, disability, veteran status, marital status, or any legally protected status under federal, state, or local law.