About Constructor

Constructor is a next-generation platform for search and discovery in ecommerce, explicitly optimizing for metrics like revenue, conversion rate, and profit. Our search engine, entirely invented in-house, utilizes transformers and generative LLMs. We leverage its core and personalization capabilities to power everything from search to recommendations and shopping agents.

Engineering is our largest department, and we've built our proprietary engine to be the best on the market, consistently outperforming competitive technologies in A/B tests. We are passionate about maintaining this edge and work on the bleeding edge of AI to do so.

Built for extreme scale, our engine powers over 1 billion queries daily across 150 languages, serving customers in many countries. It is trusted by some of the biggest ecommerce companies globally, including Sephora, Under Armour, and Petco.

We are a passionate team dedicated to solving problems and improving the lives of our customers and coworkers. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe in empowering everyone in the company to do what they do best.

Constructor is a U.S.-based company founded in 2019 by Eli Finkelshteyn and Dan McCormick, who continue to lead the company today.

About the Role

As an Account Manager, you will join a growing team focused on owning the client experience from onboarding through renewal and expansion. You will collaborate closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You will act as an advocate for your customers, providing feedback to Product, creating advocacy opportunities for Marketing, and offering visibility into use cases and customer health for the organization. This role requires a high degree of accountability and ownership.

Responsibilities

• Serve as the strategic lead for clients in your book of business.
• Build strong relationships with clients to understand their business goals, needs, priorities, and how Constructor aligns with these.
• Manage complex, enterprise renewal and upsell cycles from start to finish, effectively demonstrating product value and business/economic benefits to all stakeholders, from business champions to the C-Suite.
• Uncover and manage risk within your book of business in a timely and effective manner.
• Become well-versed in clients’ business needs and the Constructor product to educate them on potential new use cases, features, and integrations that create added value and uncover upsell opportunities.
• Regularly update internal systems and attend internal meetings to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.

Basic Requirements

• Minimum of 3+ years of proven experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales within a SaaS company, preferably one that works directly with ecommerce clients.
• Proven ability to influence, present to, and build deep relationships with customers, especially at the VP+ level.
• Proven ability to uncover and properly manage risk within your book of business in a timely and effective manner.
• Proven ability to educate clients on new use cases, features, and integrations that create added value and uncover potential upsell opportunities.
• Proven ability in managing complex, enterprise renewal and upsell cycles from start to finish, effectively demonstrating the product and its business and economic benefits to each stakeholder (from business champion to the C-Suite level).
• Proven track record of consistently meeting and exceeding individual retention and expansion goals.
• Ability to attend and ensure the success of Quarterly Business Reviews with customers to ensure understanding of client goals and how Constructor maps to those goals.
• Proven ability to juggle multiple Account Management projects and recurring responsibilities simultaneously, while maintaining sharp attention to detail.
• Proven ability to work cross-functionally with various teams (including Sales, CSMs, SEs, SAs, Data Science, Product, and Engineering) to meet client needs and goals. This includes tailoring language and requests for these teams while maintaining an eye on timelines, SLAs, and overall client objectives.
• Solid knowledge and understanding of ecommerce business needs, including typical goals, KPIs, terminology, and trends.
• Solid understanding of analytics and statistics, with an ideal focus on being able to analyze and present data sets pertaining to ecommerce, A/B testing, and conversion.
• Proven ability to acquire and maintain a working knowledge of the complete capabilities of Constructor’s ever-evolving products and capabilities.